Field Technical Support Representative

4 weeks ago

Melbourne, Victoria, Australia KPay Group Full time
Field Technical Support Representative (Entry Level)

This range is provided by KPay Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$55,000.00/yr - A$60,000.00/yr

About the Role

We're seeking a Technical Support Officer to join our team. In this role, you will be the first point of contact for clients experiencing technical issues, providing timely and effective support across a range of hardware, software, and network systems. You'll work closely with internal teams to diagnose problems, implement solutions, and ensure that our IT infrastructure operates smoothly and efficiently.

This role requires a strong technical foundation, excellent communication skills, and a proactive approach to problem-solving. You'll be instrumental in maintaining user satisfaction, minimizing downtime, and supporting the continuous improvement of our IT support processes.

About KPay Group

KPay Group is a leading global fintech company transforming how small to medium-sized businesses (SMBs) manage payments and operations. With over 52,000 merchants across Hong Kong, Singapore, and Japan, we deliver innovative, secure payment solutions, business tools, and end-to-end support to help merchants grow.

Now expanding into the Australian market, we\'re building a team of motivated and target-driven to support our merchants

Key Responsibilities
  • Update and maintain CRM
  • Respond to customer inquiries via email, chat, or phone.
  • Troubleshoot software and product-related issues with accuracy and empathy.
  • Escalate critical bugs or complex issues to the Engineering team.
  • Contribute to the support knowledge base with clear, helpful documentation.
  • Collaborate with the Sales, Product, and Partnerships team to improve user experience.
What You Bring
  • 1–3 years experience in technical support or a helpdesk role (preferably in SaaS or software).
  • Strong problem-solving skills and ability to explain technical concepts clearly.
  • Familiarity with sales process, CRM and data input.
  • Great communication skills and a customer-first mindset.
  • Must have unrestricted work rights in Australia (visa sponsorship not available)
  • Annual Leave, Birthday Leave, Anniversary Leave
  • Comprehensive training, mentoring & career progression
  • Working with a supportive, tech-forward team
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Financial Services and Technology
  • Information and Media

#J-18808-Ljbffr

  • Field Technical Support Representative

    4 weeks ago

    Melbourne, Victoria, Australia KPay Group Full time

    Field Technical Support Representative (Entry Level)This range is provided by KPay Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$55,000.00/yr - A$60,000.00/yrAbout the RoleWe're seeking a Technical Support Officer to join our team. In this role, you will be the first point of...

  • Field Representative

    4 weeks ago

    Melbourne, Victoria, Australia Nintendo Full time

    OverviewJoin to apply for the Field Representative - NSW (Parental Leave Contract) role at NintendoNintendo Australia is recruiting a Field Representative based in NSW to join our team on a 15-month, fixed-term parental leave contract.Reporting into the Assistant Manager – Field & Trade Merchandising and working closely with the Sales Department, managers,...

  • Field Representative

    4 weeks ago

    Melbourne, Victoria, Australia Nintendo Full time

    OverviewJoin to apply for the Field Representative - NSW (Parental Leave Contract) role at NintendoNintendo Australia is recruiting a Field Representative based in NSW to join our team on a 15-month, fixed-term parental leave contract.Reporting into the Assistant Manager – Field & Trade Merchandising and working closely with the Sales Department, managers,...

  • Concrete Field Technical Supervisor

    3 hours ago

    Melbourne, Victoria, Australia Maas Group Holdings (MGH) Full time $90,000 - $120,000 per year

    Economix is seeking an experienced and reliable Concrete Field Technical Supervisor to join their team at Dandenong or Deer Park, VIC.You will be responsible for overseeing field and plant-based quality control activities to ensure all concrete products meet company, client, and regulatory standards. This role provides technical support to production and...

  • Technical Service Representative

    1 week ago

    Melbourne, Victoria, Australia Solenis Full time $60,000 - $90,000 per year

    Technical Service Representative High impact, autonomous roleTechnical and Soft skills capability Work for a global industry leader and be based in MelbourneAttractive Salary Join our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments across all the designated sectors that...

  • Technical Service Representative

    6 days ago

    Melbourne, Victoria, Australia Solenis Australia Pty Limited Full time $60,000 - $100,000 per year

    Technical Service RepresentativeHigh impact, autonomous roleTechnical and Soft skills capabilityWork for a global industry leader and be based in MelbourneAttractive SalaryJoin our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments across all the designated sectors that...

  • APAC Technical Sales Representative

    1 week ago

    Melbourne, Victoria, Australia S-5 Full time $90,000 - $120,000 per year

    Location: Remote Melbourne or Sydney  Employment Type: Full-timeReports to: APAC Director of SalesAbout Us:S-5 is a US company manufacturer that specializes in metal roofing attachments with over 35 years in the industry. We are recognized for our commitment to innovation, technical expertise, and customer satisfaction. As we expand in the APAC region, we...

  • Technical Internal Sales Representative

    6 days ago

    Melbourne, Victoria, Australia BRE Services Co PL Full time $104,000 - $130,878 per year

    Technical Internal Sales Representative – BRE ProductsJoin a team where technical insight meets commercial impact.We're seeking a proactive, technically minded Internal Sales Representative who thrives at the intersection of customer engagement, product knowledge, and sales strategy. This is more than a support role — it's a chance to shape how our...

  • Technical Sales Representative

    1 week ago

    Melbourne, Victoria, Australia All Manufacturing Personnel Full time $80,000 - $120,000 per year

    Sales Representative – Area Manager | Melbourne (Home-Based)Global Leader | Family-Owned | Full Training & Support | Autonomous RoleOur client headquartered in Germany, is a third-generation, family-owned global leader known for manufacturing a wide range of high-quality products used across virtually every industry.With over 70 years of consistent growth...

  • Customer/Technical Support Representative

    1 week ago

    Melbourne, Victoria, Australia Arlec Australia Pty Ltd Full time $60,000 - $80,000 per year

    Multi National CompanyWestern SuburbsExtensive Consumer Product RangeAbout UsFor 75 years, Arlec has been bringing Style, Innovation, and Value to Australian and New Zealand homes and offices. From our early years as a small business, our focus on safety, combined with Aussie engineering and ingenuity ensures all Arlec products comply with AUS/NZ...