Customer/Technical Support Representative

4 days ago

Melbourne, Victoria, Australia Arlec Australia Pty Ltd Full time $60,000 - $80,000 per year

Multi National Company

Western Suburbs

Extensive Consumer Product Range

About Us

For 75 years, Arlec has been bringing Style, Innovation, and Value to Australian and New Zealand homes and offices. From our early years as a small business, our focus on safety, combined with Aussie engineering and ingenuity ensures all Arlec products comply with AUS/NZ regulations.

In an ever-changing world we innovate to bring consumers new ideas at affordable prices, whether it be everyday essential Electrical, Lighting and Air Movement products, to Work Lights or the latest in Smart Home solutions. Arlec today remains proudly Australian owned and operated.

We have an exciting opportunity for a Customer/Technical Support Representative  to join our team, based at our Warehouse and Distribution Centre in Truganina.

About the Role

You will:

  • Act as the first point of contact for all customer queries.
  • Support our customers with product enquiries.
  • Resolve queries from retail customers and end consumers.
  • Collaborate with team members to ensure excellent customer service and satisfaction.
  • Data entry of customer sales orders.
  • Process spare parts and warranty sales orders.
  • Process EDI orders (experience an advantage, but training will be provided).
  • Reporting on service levels, held orders etc.
  • Determination and resolution of account issues at a customer support level.

About You

You will have:

  • Relevant tertiary qualification advantageous e.g. Business etc (for future career development within the business).
  • Prior technical support experience an advantage.
  • A professional telephone manner.
  • Excellent communication and teamwork skills.
  • Problem solving ability and a can-do attitude.
  • The ability to multi-task under pressure and to meet deadlines.
  • Accurate data entry and intermediate Excel skills.
  • Previous customer support experience an advantage.

Why Arlec?

  • Free onsite car parking.
  • Generous staff discounts across our brands.
  • Long established, successful company.

Arlec is an Equal Opportunity Employer – we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture will be.

We'd love to hear from you Please apply now.

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