Senior Customer Support Specialist

2 days ago

Sydney, New South Wales, Australia Buscojobs Full time
Overview

Senior Customer Support Specialist role with Klaviyo, based in Sydney, NSW, AU. Klaviyo refers to this role as a Product Expert. This position focuses on supporting APAC customers who are scaling their businesses with Klaviyo.


Responsibilities
  • Develop an in-depth knowledge of the Klaviyo platform
  • Provide high-quality product support for Klaviyo customers, partnering with them to resolve issues via email and live chat
  • Communicate thoughtfully to answer questions for both technical and non-technical end users while supporting a wide range of technologies
  • Diagnose software issues and resolve escalated customer complaints using established processes
  • Provide support and guidance on non-technical questions (e.g., marketing, sales, other e-commerce setup questions)
  • Document troubleshooting and problem resolution steps

Who You Are
  • A thoughtful communicator with excellent written and verbal skills across multiple channels
  • Passionate about creative problem solving for customers and end users
  • Self-motivated, eager to learn, and thrives in a collaborative environment
  • Capable of adapting quickly to changing priorities
  • Experience with or the ability to quickly pick up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
  • Familiarity with web technologies, networking, and software products
  • Understanding of DNS, IPs and other networking concepts
  • APIs
  • Experience with email marketing platforms and e-commerce platforms

Requirements
  • Full authorisation to work in Australia without any restrictions
  • Ability to work a Saturday - Wednesday working week (weekend availability)

Location: Sydney, NSW, Australia

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