Administration Officer

2 weeks ago

Perth, Western Australia Icon Group Full time
Administration Officer (Surgical Practice Management Dept.)

Location: Perth, Full Time – Icon Cancer Centre Australia

Join the Administration Officer (Surgical Practice Management Dept.) role at Icon Group.

About the Role

Step into a role where your administrative expertise directly supports patients through one of the most important journeys of their lives. As an Administration Officer – Practice Management, you'll be the go-to person for coordinating appointments, managing referrals, and ensuring smooth day-to-day operations across our specialist services. You'll work across our surgical practice management department, liaising with internal teams and external providers to deliver seamless, compassionate care.

Key Responsibilities
  • Warmly welcome patients and manage their administrative needs
  • Coordinate and schedule critical treatment appointments
  • Manage and triage referrals for clinics and surgery
  • Answer patient queries with empathy, both in person and over the phone
  • Ensure accurate billing and manage daily financial transactions
  • Track patient progress through their treatment, making sure administrative needs are handled smoothly
  • Maintain organised, up-to-date patient records
  • Be familiar with medical terminology and health claims processes, including Medicare, Private Health Insurance, and DVA
Is this you? Qualifications & Selection Criteria
  • Previous experience in a hospital, medical practice, or day procedure reception
  • Familiarity with medical practice software (e.g., Gentu, MedicalDirector, or similar)
  • Strong understanding of medical reception and inpatient services
  • Ability to manage time efficiently, work independently, and collaborate with a team
  • Excellent communication and problem-solving skills, especially in sensitive situations
  • Competence with Windows-based programs such as Email and Word
  • Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA)
Benefits
  • Career-Enhancing Training: Access dedicated, industry-recognized pharmacy training courses to boost your career.
  • Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
  • Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
  • Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
  • Flexible Work Arrangements: Flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.
  • Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
  • Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
  • Wellness Support: Resources to balance psychological and physical health.
About Icon

Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years of experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon's cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or iconcancercentre.com.au. Learn more about our Midland Centre at https://iconcancercentre.com.au/centre/midland/.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Hospitals and Health Care

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds. Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.


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