Motor Claims Specialist

4 weeks ago

Perth, Western Australia 26RACIA RAC Insurance Pty Limited Full time

time left to apply End Date: August 16, 2025 (9 days left to apply)

job requisition id JR105367

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

We are seeking focused and results orientated individuals to join our Motor Claims team . This role is responsible for managing motor claims, whilst delivering exceptional member service.

Location: West Perth offices & Work from home 50% of the time upon completion of training

Working hours: Full time - 37.5 hours per week

Hours: Work Monday to Friday and have weekends free Alternate Shifts including 7am to 3pm and 9am to 5pm

Pay: Competitive base salary + super + incentives + discounts

Training: You'll be set up for success with in-depth training and on the job support

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

What will you be doing?

  • Manage a caseload of motor claims to maximise outcomes.
  • Negotiate liability with other insurers and third parties.
  • Communicating clearly and professional, both verbally and in writing.
  • Monitoring settlement performance and contributing to continuous improvement initiatives.
  • Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
  • Collaborate with colleagues and contribute to a supportive team environment .
  • Deliver service that consistently exceeds member expectations.

What are we looking for in you?

  • Experience in motor claims settlements or claims handling.
  • Strong understanding of motor vehicle liability principles.
  • Excellent communication, negotiation, and dispute resolution skills.
  • High attention to detail and the ability to make informed decisions based on evidence.
  • Empathy and professionalism when handling challenging conversations.
  • Self-motivated and capable of working independently.
  • A team player who actively supports and uplifts others .
  • Previous experience in the motor insurance industry (highly regarded).
  • A genuine commitment to putting members at the heart of everything you do .

What we can offer you:

  • A workplace culture where our people feel valued, respected and empowered.
  • Work in flexible ways that meet work/life commitments and support wellbeing.
  • Be part of a purpose led organisation that gives back to the WA community.
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

time left to apply End Date: August 15, 2025 (8 days left to apply)

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