Motor Claims Consultant

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Make a difference as a Motor Claims Consultant For over 165 years, CGU has been insuring ambition.
Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Your Role We're seeking several Motor Claims Consultants to join our CGU claims teams across Australia in full-time, permanent positions.
In this role, you'll be the key point of contact for customers and stakeholders as they navigate the motor claims process.
Your responsibilities will include managing a high volume of inbound calls and correspondence, processing claims efficiently and delivering a seamless customer experience.
You'll be expected to proactively handle claims from start to finish, ensuring outcomes that align with our business strategy and focusing on productivity, cost-effectiveness, and quality.
Commencing Monday, 1 September 2025, you'll begin with a comprehensive, fully paid induction at one of the following three IAG offices – Dharug Country (Parramatta), Boorloo (West Perth) and Tarndanya (Adelaide).
After a minimum of 3 months in the office you may be eligible for a hybrid role allowing work from home within the business requirements.
You'll work Monday to Friday with shifts between 8:30am – 5:00pm local time (with slight variations for initial 6 weeks classroom training requirements).
Please note: To work from home, you'll need high speed internet connection, and a private home office set up.
About You You'll thrive in a fast-paced, inbound call centre environment.
You're empathetic, resilient, and confident in your communication.
You'll also bring: Strong customer service and conflict resolution skills Ability to prioritise and manage time effectively in a high-pressure environment Intermediate computer literacy and troubleshooting ability Excellent attention to detail Joining CGUyou'll have access to a raft of benefits from across the Group: Boosted superannuation with 13% as standard Up to 50% off personal insurance, including home and motor insurance5 my Leave days per year on top of annual leave Dedicated career growth programs, including the award-winning IAG Academy Award-winning recognition and reward program*Employment type eligibility criteria apply About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
That's not just words.
It's our people promise.
We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.
We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We're ready for you.
Apply today.
Learn more about who IAG is here.
Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Administrative, Customer Service, and General Business Industries Insurance Referrals increase your chances of interviewing at IAG by 2x Get notified about new Claims Consultant jobs in Perth, Western Australia, Australia.
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