Claims Specialist

3 weeks ago

Perth, Western Australia Buscojobs Full time

Benefits:

  • Flexibility with hours: 8am – 4pm and 9am – 5pm
  • Work close to home in our Welshpool office as well as from home
  • Join a market-leading West Australian organisation

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

We are looking for a Claims Specialist to join our established and high-performing Motor Assessing team at our Welshpool office.

This role involves providing administrative support and acting as a referral point for Motor Assessors and Managers, ensuring consistent delivery of insurance claims services to members. Success in this role relies on effective communication over the phone and accurate data entry into our systems.

What will you be doing?
  • Deliver exceptional service to members, third parties, and service providers regarding claims inquiries and lodgements via multiple channels
  • Manage assigned caseload in line with best practice procedures
  • Handle motor vehicle salvage operations, including selling cleared vehicles through authorized channels
  • Coordinate the release of salvage vehicles for auction and manage total loss disposals
  • Explain the total loss process and processing timeframes to members to set expectations
  • Provide accurate correspondence on total loss claims
  • Support single vehicle claims and serve as a contact point for external assessors and repairers
  • Assist with motor claims settlement follow-up, reviewing assessment reports and case notes for prompt resolution
What are we looking for?
  • A willingness to learn; training will be provided on all technical aspects, no prior insurance experience necessary
  • Strong computer skills and ability to learn new systems
  • Excellent verbal and written communication skills
  • Exceptional customer service skills and attention to detail
  • Experience in conflict resolution and negotiation
  • Good time management skills
  • A commitment to putting members at the center of everything you do
What can we offer you?
  • A workplace culture where employees feel valued, respected, and empowered
  • Flexible working arrangements to balance work and personal commitments, including a mix of on-site and remote work
  • Being part of a purpose-led organization that contributes to the WA community
  • Ongoing career development opportunities
  • Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services
  • Opportunities for community engagement and corporate volunteering

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