Support Consultant

4 weeks ago

Melbourne, Victoria, Australia Praemium Full time
Overview

Praemium was established in 2001 to simplify and streamline the complexities of wealth management. Today, we offer the only fully integrated platform that allows every part of an investor's wealth to be managed in one place. Managing over $63 billion in funds under administration (and growing) for leading institutions and private wealth firms, we deliver innovative technology and exceptional service to our clients.

We pride ourselves on empowering advisers to efficiently manage the wealth of people in Australia. Join us on our mission to redefine wealth platforms and help shape the future of financial services.

The Role

The Support Consultant is the primary point of contact for our clients, managing diverse queries regarding investments, superannuation products and platform services. You'll manage inbound calls, live chats and email queries within specified SLA timeframes.

This client-facing role supports our Financial Advisory clients. This role would suit someone who holds an RG146, is a confident communicator and enjoys providing client support.

Key Responsibilities
  • Client Support: Respond to queries regarding trading, investing, contributing, superannuation and pensions.
  • Troubleshooting: Provide support to our clients with navigating and transacting on our platform.
  • Collaboration: Work closely with other teams across the business to address client requests.
  • Relationship Management: Cultivate our client relationships to build trust and collaboration.
Desired Qualifications, Experience and Competencies
  • A minimum of 2 years in client services or associate advisory roles in superannuation or investment platforms.
  • Strong knowledge of retail superannuation and investment practices.
  • Familiarity with operational or advisory duties within financial advice practices.
  • Proven experience working within SLA-driven environments.
  • A tertiary degree in a business-related field or RG146 accreditation is strongly desired.
  • Strong client relationship management skills with a customer-first mindset.
  • Excellent verbal and written communication skills.
What We Offer
  • Flexible hybrid work environment—split your time between home (3 days) and the office (2 days).
  • Competitive salary with annual performance incentives.
  • Comprehensive leave benefits, including paid parental leave and purchased leave options.
  • Access to novated leasing and financial wellness courses.
  • Professional development opportunities tailored to your growth.
  • End-of-trip facilities at 367 Collins Street, Melbourne.
How to Apply

Please apply with your CV and cover letter detailing how your experience and career interests align with the key responsibilities and competencies of this role. We are committed to building a diverse and inclusive workforce and welcome applications from all qualified candidates. Please Note: Only applicants with full, unrestricted work rights in Australia will be considered. A police check will be required for successful candidates.


#J-18808-Ljbffr

  • HR Consultant

    4 days ago

    Melbourne, Victoria, Australia National Positive Behaviour Support Full time $90,000 - $120,000 per year

    HR Consultant – NDIS & OperationsWe are seeking an experienced HR Consultant with a strong operational background and a passion for people and culture to join our team. This role is ideal for someone who has worked within the NDIS sector and is confident managing end-to-end HR functions while supporting organisational growth and compliance.About the...

  • Customer Service Consultant

    2 days ago

    Melbourne, Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $80,000 per year

    About the Role We're seeking an enthusiastic Customer Service Consultant to join our client's team in Ringwood. This is a varied role where you'll be at the heart of the business, supporting customers, managing enquiries, and ensuring smooth day-to-day operations. No two days are the same, and you'll enjoy plenty of variety while working closely with both...

  • Support Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Praemium Full time

    OverviewPraemium was established in 2001 to simplify and streamline the complexities of wealth management. Today, we offer the only fully integrated platform that allows every part of an investor's wealth to be managed in one place. Managing over $63 billion in funds under administration (and growing) for leading institutions and private wealth firms, we...

  • Support Consultant

    2 days ago

    Melbourne, Victoria, Australia Praemium Limited Full time $80,000 - $120,000 per year

    About UsPraemium was established in 2001 to simplify and streamline the complexities of wealth management. Today, we offer the only fully integrated platform that allows every part of an investor's wealth to be managed in one place. Managing over $63 billion in funds under administration (and growing) for leading institutions and private wealth firms, we...

  • Support Consultant

    2 days ago

    Melbourne, Victoria, Australia BGL Corporate Solutions Pty Ltd Full time $60,000 - $80,000 per year

    About the roleWe are currently on the lookout for a Support Consultant to join our Support Team at BGL This is an exciting opportunity for someone with an Accounting background (through study or work) to apply their knowledge by assisting our clients with our award-winning accounting software and delivering exceptional customer service.This role offers an...

  • Disability Support Worker

    4 weeks ago

    Melbourne, Victoria, Australia Melba Support Services Part time

    Disability Support Worker - Part Time - Cheltenham About Melba Support ServicesWe support people with disability to live the life they want. We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation. Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. Melba aims to...

  • Disability Support Worker

    4 weeks ago

    Melbourne, Victoria, Australia Melba Support Services Part time

    Disability Support Worker - Part Time - CheltenhamAbout Melba Support ServicesWe support people with disability to live the life they want.We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.Melba aims to create welcoming and...

  • Senior Technical Support Consultant

    4 weeks ago

    Melbourne, Victoria, Australia DXC Technology Full time

    Overview DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of...

  • Senior Technical Support Consultant

    4 weeks ago

    Melbourne, Victoria, Australia DXC Technology Full time

    OverviewDXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of...

  • Helpdesk Support Consultant

    4 days ago

    Melbourne, Victoria, Australia Summer Technology Full time $60,000 - $80,000 per year

    Who are we?We are an IT service company located in Mulgrave providing managed IT services and ERP business systems support to a wide customer base.About the Role:We are looking for a Helpdesk Support Consultant to work with a like-minded team.This role offers a fantastic opportunity to develop your technical skills in a supportive environment, with...