Support Consultant

1 week ago

Melbourne, Victoria, Australia Praemium Full time $90,000 - $120,000 per year

About Us
Praemium was established in 2001 to simplify and streamline the complexities of wealth management. Today, we offer the only fully integrated platform that allows every part of an investor's wealth to be managed in one place. Managing over $63 billion in funds under administration (and growing) for leading institutions and private wealth firms, we deliver innovative technology and exceptional service to our clients.

We pride ourselves on empowering advisers to efficiently manage the wealth of people in Australia. Join us on our mission to redefine wealth platforms and help shape the future of financial services.

The Role
The Support Consultant is the primary point of contact for our clients, managing diverse queries regarding investments, superannuation products and platform services. You'll manage inbound calls, live chats and email queries within specified SLA timeframes.

This client-facing role supports our Financial Advisory clients. This role would suit someone who holds an RG146, is a confident communicator and enjoys providing client support.

Key Responsibilities

  • Client Support: Respond to queries regarding trading, investing, contributing, superannuation and pensions.
  • Troubleshooting: Provide support to our clients with navigating and transacting on our platform.
  • Collaboration: Work closely with other teams across the business to address client requests.
  • Relationship Management: Cultivate our client relationships to build trust and collaboration.

Desired Qualifications, Experience And Competencies

  • A minimum of 2 years in client services or associate advisory roles in superannuation or investment platforms.
  • Strong knowledge of retail superannuation and investment practices.
  • Familiarity with operational or advisory duties within financial advice practices.
  • Proven experience working within SLA-driven environments.
  • A tertiary degree in a business-related field or RG146 accreditation is strongly desired.
  • Strong client relationship management skills with a customer-first mindset.
  • Excellent verbal and written communication skills.

What We Offer

  • Flexible hybrid work environment—split your time between home (3 days) and the office (2 days).
  • Competitive salary with annual performance incentives.
  • Comprehensive leave benefits, including paid parental leave and purchased leave options.
  • Access to novated leasing and financial wellness courses.
  • Professional development opportunities tailored to your growth.
  • End-of-trip facilities at 367 Collins Street, Melbourne.

How To Apply
Please apply with your CV and cover letter detailing how your experience and career interests align with the key responsibilities and competencies of this role. We are committed to building a diverse and inclusive workforce and welcome applications from all qualified candidates. Please Note: Only applicants with full, unrestricted work rights in Australia will be considered. A police check will be required for successful candidates.

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