Support Consultant
2 weeks ago
About the role
We are currently on the lookout for a Support Consultant to join our Support Team at BGL This is an exciting opportunity for someone with an Accounting background (through study or work) to apply their knowledge by assisting our clients with our award-winning accounting software and delivering exceptional customer service.
This role offers an excellent opportunity to expand your knowledge in self-managed superannuation and corporate compliance. We are committed to supporting our team members' success by providing comprehensive training, valuable resources, and ongoing professional development opportunities.
About us
BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Canterbury, with over 12,700 businesses in 15 countries around the world and operations in New Zealand, Singapore, Philippines, Hong Kong and the United Kingdom.
Our fantastic global team of 240+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.
We are proud to share some of our recent achievements which are a testament to our culture and people:
- Great Place to Work certified
- AFR Best Places to Work Technology top 10
- Mental Health First Aid Workplace Recognition
- Australia's Best Workplaces for Women List
About you
- You are comfortable making a high volume of calls on a daily basis and engaging with our clients;
- You have an eagerness to learn and take on new challenges;
- You are personable and have a can-do attitude;
- You are a graduate of Business/Accounting/Commerce;
- You bring exceptional time management skills and the ability to effectively manage multiple priorities;
- Previous experience in customer service will be highly valuable.
What you'll be doing
- You will be responsible for handling client queries in a timely manner, while working toward daily individual and team KPIs providing a high level of quality support to our clients;
- Providing solutions and compliance-based assistance, ensuring clients are able to fully utilise our products with a focus on education and prevention of recurring issues.
Culture & Benefits
We take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 80% + and regularly ask our employees for feedback during engagement surveys, 1-on-1s, focus groups, and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future
Benefits available to you include:
- Additional annual leave, RDO's + the option to purchase extra leave
- Hybrid working arrangement for all employees
- Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunities
- Social events including monthly lunches and annual events
- Health and Wellbeing programs / EAP / Flu shots / Run club
- Paid volunteering leave
Please note we are only able to consider applicants with full working rights in Australia.
- We review applications on an ongoing basis so encourage you to apply as soon as possible.
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