Client Outcomes Lead

1 week ago

Melbourne, Victoria, Australia Scope (Aust) Full time
Overview

Join to apply for the Client Outcomes Lead role at Scope (Aust).

Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Client Outcomes Lead to work within our Strategy and Risk division. You will be responsible for the successful implementation of the client outcomes measurement tool.

Your Key Focus
  • Develop a project plan and implement the client outcomes measurement tool (the tool) in Supported Independent Living (SIL).
  • Develop, coordinate and collaborate with key stakeholders to plan and implement a broader roll-out of the tool to understand client outcomes.
  • Support stakeholders, including leaders and managers, in driving adoption of the tool.
  • Development and provision of training in the use of the tool.
  • Development of resources to assist with implementation.
  • Monitor and report on the implementation.
  • Communicate insights and impact ensuring data can be used to influence practice.
  • Ensure on-time deliverables.
  • Measure project performance using appropriate systems, tools and techniques.
  • Provide advice to inform continuous implementation improvement.
What You Will Bring
  • Experience and knowledge within the disability and/or community sector.
  • Ability to think and work strategically and collaboratively.
  • Build positive relationships with stakeholders.
  • Exceptional influencing and relationship management skills.
What We Look For
  • Relevant tertiary qualifications in disability or community services, project management or related field relevant to the position.
  • Demonstrated experience successfully managing multi-stakeholder projects or programs within the disability sector is essential.
  • Exceptional influencing and relationship management skills including the ability to develop and maintain strong collaborative partnerships.

View the position description. Applications for this role close on Monday 10 June 2025; we will review applications as they come in and may interview suitable candidates prior to the closing date. To avoid missing out, apply now.

Scope as an Employer

At Scope, we celebrate our people by providing access to an exclusive benefits platform with cashback, vouchers, and discounts to over 500 retailers covering groceries, fuel, entertainment, wellbeing and more.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country will also be required. The offer will be conditional on meeting these requirements.

If at any time you require us to adjust our recruitment process to meet your individual needs please email

It is requested that applicants be aware of any additional details related to the recruitment process as provided in the original listing.


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