Outcomes Lead

**Position Title**: Outcomes Lead - Community Connections
- Values Based - Team Lead role
- Not for Profit Salary Packaging benefits
- Lilydale & Mount Evelyn location

**THE ORGANISATION**

For almost 50 years Melba Support Services has provided people with disabilities truly individualised services that create more choice and greater control. Melba sees themselves as a human rights organisation because they place the people who they support at the centre of everything they do. At Melba, staff believe in providing high-quality services and are proud to have over 1400 people across Victoria who choose to work with them.

**THE ROLE**

Community Connections is a unique day program that connects people with people. With three service sites based in Lilydale and Mt Evelyn, Melba tailor programs and activities to people living with a disability that are value-based, with the focus being on each person and the support they need to achieve their NDIS goals.

Melba offers centre-based group programs or 1:1 support arrangement with experienced and passionate support staff. Melba assists people to develop a range of skills and support each person to make choices in their life and to have control over their decision making.

The Outcomes Lead, mentors & guides a team of Disability Support Workers to deliver high quality, person-centred and participant focussed outcomes for people supported:

- Understanding, developing, and refining individual programs of support within a set budget and in line with a person's NDIS goals
- Developing links to a person's community that offer that person greater opportunity for inclusion and the development of valued social roles
- On-boarding, support, supervision, and development of assigned staff
- Supported Person transport organisation during service delivery
- Student placement supervision as requested
- In collaboration with the Participant Engagement & Quality Compliance Coordinator, responsible for service quality monitoring, planning, analysing, and reporting
- Collaborating with the Roster Administrator, responsibility for permanent rosters and system updating
- Working in conjunction with other Outcomes Leads, Support Coordination and Participant Engagement & Quality Compliance Coordinator to maintain person supported information and documentation
- Review and approve Carelink entries, rejects, clash lists etc. in line with payroll and billing requirements
- Deliver support - 40% of your time will be billable disability support work

**Requirements**:
**THE PERSON**

You'll be driven and show genuine passion for building capability within your team. In addition, you:

- Are a natural influencer, modelling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community
- Possess an understanding of the NDIS, it's funding and systems
- Can offer experience leading dynamic teams and the recruitment and rostering of staff
- Have prior support worker experience including demonstrated understanding and knowledge of the tasks of a disability support worker
- Can demonstrate commitment to service excellence, human rights and zero tolerance to violence, abuse, neglect, and exploitation.
- Experience in running of a day service is desirable, but not mandatory.

**Benefits**

**THE OFFER**

The Outcomes Lead position is offered on a permanent basis at a competitive salary plus superannuation.

Beyond the financial, you'll also enjoy the support we provide every staff member to be their best. You'll have access to ongoing professional development, Not-For-Profit salary packaging, employee assistance and a 24/7 support line.

Melba Support Services is an equal opportunity employer.