Delivering Exceptional Client Outcomes

2 weeks ago

Melbourne, Victoria, Australia beBeeClient Full time $180,000 - $220,000
Job Title

The Senior Manager - Support and Client Delivery role requires a high-performing leader to drive quality service outcomes.

This individual will be responsible for ensuring effective processes and governance across all areas of Client Service.

Key responsibilities include identifying and executing opportunities to improve the efficiency and quality of helpdesk and support processes, acting as an escalation point to resolve complex issues, managing contract operations and financial performance, coordinating resourcing, tracking and managing activities and deliverables to achieve outcomes, and maintaining strong client relationships and improving client satisfaction.

For this position, we are looking for a candidate with 5+ years of experience in a similar role leading client delivery and support services teams, with expertise in enterprise software implementations, business management, IT, systems integration consulting, and design.

Additionally, the ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

In return, we offer a competitive salary and employee benefits scheme, 2 paid volunteering days, parental leave policy, flexible hybrid workplace, generous reward and recognition programs, and a friendly, social and supportive global team that thrives on delivery and embraces diversity.

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