Customer Service Representative

4 weeks ago

Melbourne, Victoria, Australia United Forklift and Access Solutions Full time
Customer Service Representative – Melbourne

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

  • 5 days anniversary leave on top of your 4 weeks
  • Flexibility to work a 4 weekly day off or a 9-day fortnight if you choose
  • Career Growth: Training, development, and opportunities to advance
  • Great Perks: United Rewards = employee discounts you'll actually use
  • Strong & Stable: Be part of a national company with a proven track record

This means more time to focus on the things that make you happy, or as we like to say, More time for U

The Role

This is an exciting opportunity for a Customer Service Representative to join our team in Melbourne .

The ideal candidate will have a solid background in customer service and building relationships with a focus on selling planned maintenance servicing of equipment to external customers. They will have strong mechanical aptitude, or trade qualified would be an advantage, as well as have an eye for detail and eagerness to learn, be able to manage multiple tasks, and understand the importance of delivering service that exceeds customer expectations.

Key Responsibilities
  • Promote and sign up new PMP service/maintenance schedules
  • Approaching potential customers with the aim of increasing customer base and turnover
  • Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities
  • Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair
  • Liaising with existing customers to ensure satisfaction with services and facilities
  • To provide a central point of contact for customer service
  • Visual Inspection and reporting of damage to hire fleet vehicles
  • Customer analysis and rediscovery
  • Assisting customers to ensure their equipment needs are met and maintained
  • Manage call cycle program
Qualifications / Experience
  • Strong customer service skills with a professional approach
  • Mechanical aptitude or trade qualification is advantageous
  • Professional and courteous communication
  • Proficient in Microsoft Office
  • Excellent written, verbal, and interpersonal skills
  • Effective time management and task prioritisation
This field is for validation purposes and should be left unchanged.

Get in touch

Start the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.

#J-18808-Ljbffr

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Matrix Education Full time

    Customer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia Matrix Education Full time

    Customer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia National Auto Glass Supplies Full time $50,000 - $80,000 per year

    National Auto Glass Supplies is Australia and New Zealand's premier importer and wholesaler of automotive glass products.We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong South, VIC.Role OverviewAs our Customer Service Representative, your...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Frankston Packaging Co Full time

    OverviewOur Customer Service Representative position supports the sales effort by acting as a liaison between internal and external customers. This is achieved through processing customer orders and requests, as well as managing all facets of customer orders from initiation to invoicing.ResponsibilitiesProcess customer orders by creating the necessary...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Frankston Packaging Co Full time

    Overview Our Customer Service Representative position supports the sales effort by acting as a liaison between internal and external customers. This is achieved through processing customer orders and requests, as well as managing all facets of customer orders from initiation to invoicing. ResponsibilitiesProcess customer orders by creating the...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Bali Body Full time

    OverviewJoin the Glow: Customer Service Representative at Bali BodyBali Body is a globally recognised tanning and skincare brand, created in tropical Bali and loved around the world. Our mission? To help people feel confident and glow from the inside out. With a strong digital presence and customers in over 150 countries, we're committed to providing...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Bali Body Full time

    Overview Join the Glow: Customer Service Representative at Bali Body Bali Body is a globally recognised tanning and skincare brand, created in tropical Bali and loved around the world. Our mission? To help people feel confident and glow from the inside out. With a strong digital presence and customers in over 150 countries, we're committed to providing...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Victoria, Australia MCC Label Full time

    Join to apply for the Customer Service Representative role at MCC Label6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewMulti-Color Corporation manufactures labels for major FMCG brands and provides premium-quality labels for pharmaceutical, durables, and home & personal care sectors. With 109...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia MCC Label Full time

    Join to apply for the Customer Service Representative role at MCC Label6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewMulti-Color Corporation manufactures labels for major FMCG brands and provides premium-quality labels for pharmaceutical, durables, and home & personal care sectors. With 109...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Mlily International (AUS) PTY LTD Full time $104,000 - $130,878 per year

    The opportunityMlily International (AUS) PTY LTD is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Mitcham, VIC. In this full-time role, you will be responsible for providing exceptional customer service and administrative support to our clients.Key responsibilitiesHandle inbound customer inquiries and...