Operations Manager

6 hours ago

Geraldton, Western Australia Cummins Asia Pacific Full time
Overview

Operations Manager role at Cummins Asia Pacific, based in Geraldton, Western Australia. The role is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.

Key Responsibilities
  • Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
  • Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
  • Responsible for all functions and financial metrics for the branch.
  • Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
  • Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
  • Manages compliance with health, safety, and environmental standards and compliance.
  • Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
  • Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
Skills Required
  • Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Decision quality - Making good and timely decisions that keep the organization moving forward.
  • Develops talent - Developing people to meet both their career goals and the organization's goals.
  • Drives results - Consistently achieving results, even under tough circumstances.
  • Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Compensation And Benefits
  • Annual Salary commensurate with experience
  • Superannuation
  • Participation in an annual variable compensation (bonus) program
  • Income protection insurance
  • PC software/hardware and a range of vehicles
  • Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
Qualifications
  • Develops talent - Developing people to meet both their career goals and the organization's goals.
  • Drives results - Consistently achieving results, even under tough circumstances.
  • Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Job Details
  • Job: General Management
  • Organization: Cummins Inc.
  • Role Category: On-site
  • Job Type: Exempt - Experienced
  • ReqID:
  • Relocation Package: No

Location: Geraldton, Western Australia, Australia


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