Administration Assistant

Job description:

Administration Officer – Recovery & Performance

• $81,617 per annum + 12% superannuation
• Full time fixed term opportunity until 28th February 2026
• Geelong based role (hybrid work from home – 3 days a week in office)

Come and join a progressive and rewarding business to protect our workers and return them home safely every day.

About the role

The Recovery & Performance (R&P) Team is responsible for managing the quality and performance of providers who deliver treatment and support services to injured workers. R & P work closely with stakeholders such as allied health and medical practitioners, including clinicians who undertake independent medical examinations.

The Administrative Officer will be responsible for managing the Provider Inbox, where stakeholders email queries relating to WorkSafe billing, policy and process. The role will also provide admin support to R & P team members who are responsible for the recruitment and management of clinicians on the WorkSafe IME panel.

Key accountabilities include

• Daily management of Provider Inbox, responding to queries, escalating where needed, or referring to Subject Matter Experts (SME) for resolution.
• Manage all customer interactions with a client centric, empathetic and responsive approach.
• Support Officers and Coordinators to manage all administrative aspects of IME recruitment and ongoing management of the IME panel ensuring data integrity, maintaining appropriate documentation
• Liaise with internal and external stakeholders to organise and set meetings, document and distribute meeting agendas and minutes where required.
• Identify and implement administrative initiatives to maximise the efficiency and effectiveness of IME recruitment and management processes.
• Providing administrative support to the team and senior management as required

Please ensure you review the Position Description here (hyperlink) for additional information on accountabilities for this role.

About you

You are an exceptional administration professional, who ideally has experience working in the medical or compensable market. You have the ability to work autonomously prioritise and exercise discretion. Your written and verbal communication skills are highly developed, and your strong stakeholder management skills provide you with the ability to build and maintain trusted relationships with a variety of stakeholders.

Additionally you will possess the following skills and experience:

• Demonstrated experience in managing multiple activities utilising time management, prioritisation and organisational skills
• Superior written, verbal and telephone communication skills
• Advanced computer skills in Word, Excel, PowerPoint, MS Teams, and Outlook
• High level of keyboard accuracy and attention to detail
• Experience in preparation of agendas, minutes, reports and presentation, and diary management
• Highly developed interpersonal skills with demonstrated ability to confidently and professionally liaise with diverse client/stakeholder groups at all levels
• Demonstrated ability to exhibit tact and be proactive in the handling of complaints and stakeholder issues
• Demonstrated ability to work as part of a team

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What's next?

Applications close 11:00pm Friday 15th August 2025. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact TA Specialist, Nadia Cardozo via email – Nadia_Cardozo@worksafe.vic.gov.au