Front Office Manager

7 days ago

Sydney, New South Wales, Australia Crowne Plaza Hotels & Resorts Full time

**Crowne Plaza Sydney Darling Harbour**
**Full-Time | Leadership Role**

Are you passionate about creating exceptional guest experiences? We're looking for a **Front Office Manager** to take ownership of delivering outstanding first impressions—overseeing registration, reservations, concierge, and porter services.

**Your Day-to-Day**:

- Lead, mentor, and coach the front office team to ensure warm, professional, and memorable guest interactions.
- Engage with guests, build relationships, and resolve concerns effectively.
- Conduct regular front office inspections to maintain high service standards.
- Manage budgets, drive revenue through upselling, and optimize operational efficiencies.
- Train the team on PBX procedures and lead crisis management when necessary.
- Oversee financial transactions, night audits, and compliance with hotel policies.
- Collaborate with external housekeeping teams to enhance guest satisfaction.

**What We're Looking For**:

- Minimum three years of experience in a guest services role with management/supervisory experience.
- Degree in Hotel Management, Business Administration, or equivalent preferred.
- Strong leadership, problem-solving, and communication skills.
- NSW RSA competency card, First Aid certification, and a valid Driver's License.
- Fluent in English; additional languages are a plus.

**What You Can Expect From Us**:

- A competitive salary and benefits package.
- Global career growth opportunities within IHG Hotels & Resorts.
- Employee discounts on stays, dining, and experiences.
- A supportive and inclusive work environment that values your well-being.

At **Crowne Plaza Sydney Darling Harbour**, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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