Front Office Manager

1 day ago

Sydney, New South Wales, Australia Amora Hotel Jamison Sydney Full time $90,000 - $120,000 per year

About us

Amora Hotel Jamison Sydney, a part of the Amora Hotels Group, is a 415-room 5-star hotel located in the heart of the Sydney CBD adjacent to Wynyard station. Our facilities include outstanding Food and Beverage outlets, function rooms for conferencing and private events as well as indoor swimming pool, Spa, steam room and sauna. As a family-owned business we pride ourselves on providing outstanding guest services whilst adding a personal touch to everything we do to create a supportive family-like atmosphere for our team to prosper and flourish.

The Role

We currently have a fantastic and challenging career opportunity for a motivated Front Office Manager to lead our dynamic Front Office Team.

Key responsibilities

Reporting to the General Manager, your duties will include but are not limited to:

  • Ensuring the smooth operation of the Front Office Team which is inclusive of the Front Desk and Concierge Teams
  • Rostering and wage control
  • Ensure that Departmental revenue is maximized, including cost control
  • Following up all guest enquiries and complaints with a view for swift resolution
  • Developing the team as a unit and the individuals within the team
  • Working closely with other hotels departments
  • Motivating the team to deliver the Amora service culture

Essential attributes

  • Minimum 2-3 years' experience in a similar role in a five-star property
  • Proven ability and skills in recruitment, training and development
  • Possess an acute commercial acumen
  • Have a good knowledge of financial reporting and accounting
  • Exhibit and demonstrate excellent organisational skills
  • Be able to work under pressure and delivery time lined results
  • An in-depth knowledge of Opera Cloud

This position is offering a salary commensurate with the role, responsibility and size of operations for the right candidate. This position is viewed as a senior leadership role within the Executive Committee and will be the pathway to growth to Rooms Division Manager for the right candidate.  As a true professional, dedicated to your position, you will go above and beyond your call of duty to make the difference for the customer journey.

If you have the required skills and competencies and demonstrated passion for what you do, combined with excellent leadership qualities – then we would love to hear from you

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted.

Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.

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