Service Administrator

6 days ago

Central Coast Council, Australia Aidacare Pty Ltd Full time
Overview

In this role, we are looking for a switched-on individual who can coordinate successful delivery of regular service calls. You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.

Role Title: Service Administrator

Hours: Monday – Friday, Full Time Permanent

Reporting: Regional Manager - Central Coast

Essential Skills & Qualifications
  • Preference for someone with a background in a similar role, or familiarity with roles in service and repairs
  • Exceptional communication skills and friendly customer service
  • Strong computer literacy (including Microsoft Excel) to understand our internal systems and deliver timely service
  • Highly motivated, willingness to learn and to meet results/targets
  • A strong team player and ability to work well with internal and external stakeholders
Duties & Responsibilities
  • Receive calls from customers in a professional manner
  • Communicate customer requirements with our Service Technicians, and schedule service calls
  • Process purchase orders with relevant suppliers and invoices as required
  • Follow up on the progress of current jobs and provide updates to customers
  • Investigate and communicate opportunities to improve processes or expand the service business
  • Employee discounts on Aidacare health equipment products and services
  • Quarterly incentive scheme
  • Employee Assistance Program to support mental wellness
  • Benefits package includes discounts for retail, insurance, gym and more
  • Comprehensive training program to equip you with the necessary skills and knowledge
How to apply

Please submit your application by clicking "ApplyNow". Join our team at Aidacare and help us create memorable experiences for our valued customers

About the company

Aidacare is one of Australia's leading Healthcare Equipment and Service providers. Since 1987 we have been assisting Australians in the Hospital; Residential Aged-Care; Home & Community Care; and Rehabilitation sectors. We focus on product quality and ongoing services & support, and we are trusted across government contracts and with private organisations. We have 1,300 staff and over 90 locations across all states and territories in Australia.


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