Regulatory Service Officer

1 week ago

Central Coast Council, Australia NSW Department of Customer Service Full time

Join to apply for the Regulatory Service Officer role at NSW Department of Customer Service

Overview

This role is with the NSW Department of Customer Service, within the Investigations and Enforcement Directorate, focusing on frontline advisory, triage and response for WHS incidents, and contributing to WHS regulatory outcomes and lessons learned for industry and the community.

Base pay range and location

Base pay range: A$84,659.00/yr - A$92,701.00/yr

Salary: A$84,659 - $92,701 plus Superannuation

Location: Gosford or Parramatta

Term: Ongoing

Closing Date: Monday 22nd September 2025 (9:59 AM)

Role and duties

Regulatory Service Officer - Response Triage and Enforceable Undertakings, SafeWork NSW

The Directorate leads and/or contributes to: frontline advisory and triage; investigation of WHS matters; management of the High-Risk Workplace and Repeat Offender Program; management and coordination of SafeWork's Enforceable Undertakings function; building and maintaining partnerships with regulators; communicating WHS regulatory outcomes and lessons learnt to industry and the community.

Responsibilities
  • Provide high level administrative support to the Manager, Team Coordinator, Inspectors and Project Officers
  • Maintain accurate records, ensure current information is available and comply with policies, procedures, confidentiality and privacy requirements
  • Schedule meetings, manage calendars, prepare agendas and take accurate minutes
  • Data entry and reporting
  • Create and maintain rosters, contact lists and systems for timely management of SafeWork NSW incident notifications
  • Financial management including payment of invoices, budget management and procurement
  • Administrative support for the SafeWork NSW enforceable undertakings program
Requirements to be successful
  • Be a resilient, motivated self-starter
  • Be flexible and adaptable to changing priorities; capable of independent work
  • Demonstrate discretion and confidentiality with high attention to detail
  • Excellent communication and relationship-building skills with internal and external stakeholders
  • Strong skills across Microsoft applications
  • Advanced time management and prioritisation in a high-volume environment
  • Ability to work in a team and share information to achieve outcomes
  • Commitment to customer service
Application process

If you would like to apply, include a covering letter (maximum two pages) indicating why you are applying and what you would bring, plus an up-to-date resume (no more than five pages).

For questions, contact Michael Preston at (02) 9618 8412.

Please note:

  • You will be required to attend the office 3 days per week
  • Interviews will be held in person
Additional information

Careers at Department of Customer Service: a diverse and inclusive workplace. Information on adjustments available for the recruitment process and support for applicants with disabilities is available on request.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Administrative and Support Services and Office Administration

Note: This description preserves the content from the original posting while removing irrelevant boilerplate and duplications.


#J-18808-Ljbffr

  • Regulatory Service Officer

    1 week ago

    Central Coast Council, Australia Government of New South Wales Full time

    Regulatory Service Officer -Response Triage and Enforceable Undertakings, SafeWork NSWGrade: Clerk 3/4Salary: $84,659 - $92,701 + SuperannuationLocation: Gosford or ParramattaTerm: OngoingClosing Date: Monday 22nd September 2025 (9:59 AM)About the RoleThe Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and...

  • Regulatory Service Officer

    1 week ago

    Central Coast, Australia Government of New South Wales Full time

    Regulatory Service Officer -Response Triage and Enforceable Undertakings, SafeWork NSWGrade: Clerk 3/4Salary: $84,659 - $92,701 + SuperannuationLocation: Gosford or ParramattaTerm: OngoingClosing Date: Monday 22nd September 2025 (9:59 AM) About the Role The Investigations and Enforcement Directorate is responsible for providing frontline advisory,...

  • Regulatory Support Specialist

    1 week ago

    Central Coast Council, Australia beBeeAdministrative Full time $84,659 - $92,601

    Regulatory Service OfficerThe Regulatory Service Officer plays a vital role in delivering frontline advisory, triage and response functions, including leading or contributing to first-line response activities for critical workplace health and safety incidents. This position requires a motivated individual who can thrive in a high-volume, fast-paced...

  • Regulatory Officer

    1 week ago

    Central Coast Council, Australia beBeeRegulatory Full time $84,659 - $92,701

    Job OverviewThis role focuses on frontline advisory, triage and response for workplace health and safety incidents. You will contribute to regulatory outcomes and lessons learned for industry and the community.Key ResponsibilitiesProvide high-level administrative support to team membersMaintain accurate records and comply with policies and proceduresSchedule...

  • Administration Support Officer

    1 week ago

    Central Coast Council, Australia NSW Department of Customer Service Full time

    OverviewAdministration Support Officer at NSW Department of Customer ServiceLocation: Gosford NSW – Hybrid working arrangementsDuration: Temporary up to 6 monthsClosing Date: Monday 22 September 2025 (9:59 AM)Base pay rangeA$84,659.00/yr - A$92,701.00/yrAbout the roleAn exciting opportunity has arisen for an Administrative Support Officer to join the...

  • Administration Support Officer

    1 week ago

    Central Coast, Australia NSW Department of Customer Service Full time

    OverviewAdministration Support Officer at NSW Department of Customer ServiceLocation: Gosford NSW – Hybrid working arrangementsDuration: Temporary up to 6 monthsClosing Date: Monday 22 September 2025 (9:59 AM)Base pay rangeA$84,659.00/yr - A$92,701.00/yrAbout the roleAn exciting opportunity has arisen for an Administrative Support Officer to join the...

  • Service Support Officer

    2 weeks ago

    Central Coast Council, Australia HammondCare Full time

    Service Support Officer - Care NavigationJoin to apply for the Service Support Officer - Care Navigation role at HammondCareService Support Officer - Care Navigation3 days ago Be among the first 25 applicantsJoin to apply for the Service Support Officer - Care Navigation role at HammondCareService Support Officer Care Navigation- what's involved in the...

  • Regulatory Officer

    2 weeks ago

    Gold Coast, Queensland, Australia Education Full time

    **About the Department of Education**:The Department of Education (DoE) is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland.**Responsibilities include**:- Assessing incoming regulatory information such as notifications and...

  • Principal Regulatory Officer

    2 weeks ago

    Gold Coast, Queensland, Australia Education Full time

    **About the Department of Education**:The Department of Education (DoE) is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland.**Responsibilities include**:- Undertaking complex regulatory activities, making recommendations and...

  • Project Officer

    2 weeks ago

    Central Coast Council, Australia Government of New South Wales Full time

    OverviewProject Officer – Operations Regional North, Interventions Planning and EngagementGrade: Clerk Grade 7/8Salary range: $113,574 - $125,720+ superannuation and leave loadingDuration: OngoingLocation: Flexible – Based at a SafeWork office location – Metro or RegionalApplications Close: Thursday 18 September :59AM)Are you a strategic thinker who...