Customer Service Representative

5 days ago

Chatswood, Australia Lumus Imaging Full time

Join to apply for the Customer Service Representative role at Lumus Imaging

About Lumus Imaging: we are passionate about caring for health and wellbeing at every stage of life. Lumus Imaging brings 30 years of knowledge and expertise together with the empathy and care of our people.

Job reference: #17506

Brand: Lumus Imaging

Location: Chatswood

Work type: Full Time (Permanent)

About the Role

As the first point of contact for National Contract customers, you will play a vital role in delivering outstanding customer service. This includes responding to inquiries and complaints via phone, email, and online chat, while ensuring service levels and KPIs are consistently met.

Key Responsibilities
  • Act as the primary contact for National Contract customers, resolving inquiries in a timely and professional manner.
  • Process customer requests accurately, meeting contractual KPIs and SLAs.
  • Maintain accuracy across multiple systems, ensuring end-to-end processes are completed.
  • Build strong relationships with customers through open and interactive communication.
  • Identify opportunities to improve processes and efficiencies within commercial contracts.
  • Adhere to WHS and cybersecurity policies to maintain a safe and secure workplace.
About You
  • Minimum of 2 years' experience in a customer service role, ideally within healthcare.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to manage confidential and sensitive information professionally.
  • Comfortable working in fast-paced environments and meeting deadlines.
  • Proficient with Microsoft 365 and web-based systems.
  • Detail-oriented with a commitment to accuracy and quality.
Benefits and Wellbeing
  • Benefits platform with 500+ Australian brands for everyday savings.
  • Fitness Passport – subsidised access to fitness centres and pools.
  • Corporate health insurance discounts, banking benefits, and novated leasing.
  • Career growth and development with online courses and e-learning paths.
  • Confidential health and wellbeing support via the Employee Assistance Program for employees and their families.
Diversity and Inclusion

Lumus Imaging is an equal opportunity employer committed to an inclusive workplace. We recruit from diverse applicants and welcome all qualified applicants regardless of age, ethnicity, disability, sexual orientation or gender identity.

How To Apply

Please click the 'Apply Now' button to complete the pre-screening questions and submit your application. For further details, email

See more of our jobs at and follow us on LinkedIn.


#J-18808-Ljbffr

  • Customer Service Representative

    5 days ago

    Chatswood, Australia beBeeCustomerService Full time $35,000 - $55,000

    Customer Service RepresentativeWe are seeking a hardworking and friendly individual who can provide exceptional customer service in a fast-paced environment.The ideal candidate will be able to interact with customers in a professional manner, ensuring they receive the best possible service.They will work closely with colleagues to take and present orders in...

  • Customer Service Representative

    2 days ago

    Chatswood, Australia AllAces Cleaning & Restoration Full time $60,000 - $80,000 per year

    Customer Service Representative – New South Wales Looking to grow your career with a company that invests in you? AllAces Cleaning & Restoration is excited to offer a fantastic opportunity for a Customer Service Representative to join our team in New South Wales. As market leaders in the Cleaning and Restoration industry, we deliver high-quality services...

  • Customer Service Representative

    2 weeks ago

    Chatswood, Australia Henzoll Pty Ltd Full time

    **Do you have excellent interpersonal skills?**: - **Willing to roll up your sleeves and make a difference?** **If so, we have just the job for you!** We are the exclusive distributor of premium nursery brands and we are looking for a full time Customer Service Representative to join our team based in Chatswood. The role will be responsible for providing...

  • Customer Service Representative

    1 week ago

    Chatswood, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Chatswood Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years....

  • Customer Service Representative

    6 days ago

    Chatswood, Australia Lumus Imaging Full time

    Join to apply for the Customer Service Representative role at Lumus ImagingAbout Lumus Imaging: we are passionate about caring for health and wellbeing at every stage of life. Lumus Imaging brings 30 years of knowledge and expertise together with the empathy and care of our people.Job reference: #17506Brand: Lumus ImagingLocation: ChatswoodWork type: Full...

  • Customer Service Representative

    1 week ago

    Chatswood, Australia Lumus Imaging Full time

    **Date**:1 Sept 2025 **Location**: Chatswood, New South Wales, AU, 2067 **Company**:Healius **Job reference**: #17506 **Brand**:Lumus Imaging **Location**: Chatswood **Work type**: Full Time (Permanent) **About us** At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imaging, harnesses all of...

  • Customer Relationship Representative

    19 hours ago

    Chatswood, Australia Pump Haircare Full time

    We are seeking a Customer Relationship Representative to join our team in a newly created role, managing and growing our Hair Salon customer base, including Salon Retail, Salon Wholesale, Salon Direct and B2B Online. You will be responsible for strengthening existing relationships and growing the business by developing & executing sales strategies to...

  • Customer Experience Representative

    1 week ago

    Chatswood, Australia Link Wentworth Full time

    The objective of the Customer Experience Representative is to provide best practice customer service primarily via inbound calls made to the Customer Experience Team, within a high-volume environment. In this role you can expect to be involved in things like: - Managing front counter, in-person enquiries - Maintaining client information and records in...

  • Financial Service Representative

    6 days ago

    Chatswood, Australia beBeeCustomerService Full time $64,400 - $84,400

    Job SummaryWe are seeking a highly motivated and results-driven Financial Service Representative to join our team. This individual will be responsible for providing exceptional customer service, building strong relationships with clients, and driving revenue growth through strategic sales efforts.

  • Customer Service Representative

    1 week ago

    Chatswood, Australia All Aces Full time

    **Are you looking to kick-start your career in Customer Success?** AllAces is looking for a motivated, young professional to join our fast-growing Sydney team! We pride ourselves on the quality of our work and the satisfaction of our clients, many of whom are repeat customers over many years. Accordingly, we are looking for high-calibre individuals to add...