Customer Service Representative

4 weeks ago

Chatswood, Australia Lumus Imaging Full time

Join to apply for the Customer Service Representative role at Lumus Imaging

About Lumus Imaging: we are passionate about caring for health and wellbeing at every stage of life. Lumus Imaging brings 30 years of knowledge and expertise together with the empathy and care of our people.

Job reference: #17506

Brand: Lumus Imaging

Location: Chatswood

Work type: Full Time (Permanent)

About the Role

As the first point of contact for National Contract customers, you will play a vital role in delivering outstanding customer service. This includes responding to inquiries and complaints via phone, email, and online chat, while ensuring service levels and KPIs are consistently met.

Key Responsibilities
  • Act as the primary contact for National Contract customers, resolving inquiries in a timely and professional manner.
  • Process customer requests accurately, meeting contractual KPIs and SLAs.
  • Maintain accuracy across multiple systems, ensuring end-to-end processes are completed.
  • Build strong relationships with customers through open and interactive communication.
  • Identify opportunities to improve processes and efficiencies within commercial contracts.
  • Adhere to WHS and cybersecurity policies to maintain a safe and secure workplace.
About You
  • Minimum of 2 years' experience in a customer service role, ideally within healthcare.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to manage confidential and sensitive information professionally.
  • Comfortable working in fast-paced environments and meeting deadlines.
  • Proficient with Microsoft 365 and web-based systems.
  • Detail-oriented with a commitment to accuracy and quality.
Benefits and Wellbeing
  • Benefits platform with 500+ Australian brands for everyday savings.
  • Fitness Passport – subsidised access to fitness centres and pools.
  • Corporate health insurance discounts, banking benefits, and novated leasing.
  • Career growth and development with online courses and e-learning paths.
  • Confidential health and wellbeing support via the Employee Assistance Program for employees and their families.
Diversity and Inclusion

Lumus Imaging is an equal opportunity employer committed to an inclusive workplace. We recruit from diverse applicants and welcome all qualified applicants regardless of age, ethnicity, disability, sexual orientation or gender identity.

How To Apply

Please click the 'Apply Now' button to complete the pre-screening questions and submit your application. For further details, email

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