Coordinator - Operations

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don't just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community

• Wellbeing days, ceremonial leave, carers leave and study leave

• Flexible working arrangements

• Purchased leave

• 17.5% leave loading

• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

• Training and career growth opportunities across Launch Housing

• A portion of your income can be tax-free by salary packaging your personal expenses

• Additional tax-free salary packaging on dining and accommodation expenses

• Positive, supportive and progressive work environment

About the opportunity:

Elizabeth Street Common Ground (ESCG) provides permanent, affordable, high-quality housing to 65 people with complex needs who have experienced chronic homelessness. Unison tenancy management staff provide responsive tenancy services to an additional 66 tenants, comprised of low-income workers and students within the same facility. ESCG has a team of Launch Housing support workers onsite who provide holistic case management practice, including after-hours support.

The Coordinator – ESCG is responsible for providing effective leadership to the support team to ensure that all housing support services run out of Launch Housing's ESCG residential facility provided to clients are delivered in an effective, consistent and professional manner.

The support team includes both day staff and after-hours staff and is part of an overall onsite team that includes concierge, tenancy and ancillary services. The Coordinator - ESCG will also ensure that the requirements of the relevant funding agreement are met and other activities associated with the needs of the organisation are completed.

This is a permanent, full-time role.

Please note that this role will be expected to do a minimum of 2 afternoon shifts per week (11.54AM - 8PM).

• Providing direction to team to ensure the delivery of consistent, effective and high-quality programs and services.
• Providing high quality leadership and program coordination to teams.
• Providing supervision and support the performance development of staff in accordance with relevant Launch Housing policies and procedures.
• Ensuring a consistent and best-practice approach to case management.
• Contributing to the delivery of innovative solutions to improve housing and wellbeing outcomes for clients.
• Advocating on behalf of clients with other agencies to ensure access and delivery of effective services.
• Supporting and responding to critical incidents on clients and staff.
• Managing resource and staffing needs including but not limited to recruitment, best practice rostering for a 24/7 site and oversee the induction / onboarding of new staff.

• A tertiary qualification in human services, social work or other relevant discipline (desired).
• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• Experience supporting staff who work with people with complex needs.
• Proven ability to provide supervision that is supportive and promotes professional development and accountability.
• Leadership qualities including a high degree of initiative and analytical skills.
• Well-developed organisational and time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• A valid Victorian driver's licence.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

For more information, please reach out to Roslyn Stewart on Roslyn.Stewart@launchhousing.org.au

Applications close on 10 September 2025.

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at careers@launchhousing.org.au.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to applyWe acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.