
Payroll Operations Manager
3 weeks ago
Payroll Operations Manager at Visory
Location: Melbourne, VIC, Australia (Hybrid)
Posted: Jul 2, 2025
Visory is hiring to lead payroll operations and scale an AI-enabled service for small businesses across Australia and beyond.
What You'll Do- Own payroll workflow delivery – ensuring accuracy, timeliness, and compliance
- Monitor and enforce service levels, proactively solving capacity and SLA risks
- Oversee ad-hoc requests and ensure high-quality outcomes across all tasks
- Implement strong quality control practices in partnership with the Process & Quality team
- Lead root cause analysis and documentation of quality issues, preventing recurrence
- Maintain up-to-date process documentation and support platform improvements
- Build scalable onboarding processes for new customers, reducing key person risk
- Drive team development and technical training to maintain excellence
- Act as technical SME in the shift toward a more scalable marketplace payroll model
- Collaborate cross-functionally to improve workflows and unlock future growth
- Obsession with execution – set high standards and deliver consistently
- Experience leading teams and building scalable, repeatable processes
- Fluency in payroll operations and compliance (Australia & NZ ideal)
- Detail-oriented with ability to think systemically
- Enjoy improving workflows and working closely with product teams
- Interest in shaping the future of payroll delivery in a modern, AI-enabled model
- Experience transitioning payroll teams to marketplace or outsourced models
- Experience implementing payroll tech or leading platform enhancements
- Experience in high-growth or startup environments
- Application
- Intro call with our team
- Deep dive on operational leadership and payroll expertise
- Final conversation with Visory leadership
- Offer
Apply now – we'd love to meet you.
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