Experience Manager

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See Moreton is part of The Tour Collective group, a leading provider of marine tourism and leisure experiences, offering unforgettable adventures and world-class services above and below the water.

We are passionate about delivering exceptional customer service and award-winning experiences. We are seeking a dynamic and motivated Experience Manager to join our team and help us continue to grow while maintaining our commitment to customer satisfaction and operational excellence.

About the Role
We\'re seeking a passionate individual to join us in an exciting and dynamic position aboard our brand-new $10 million vessel, operating premium tours to Moreton Island. This role offers a unique work environment, perfect for someone with experience in hotels, restaurants, events, or tourism operations, and includes an attractive incentive program.

Key Responsibilities

Oversee the daily operations of the vessel, ensuring all tours run smoothly and on schedule

Manage the full guest experience from boarding to disembarkation

Ensure the highest standard of customer service is delivered at every touchpoint

Lead the onboard food and beverage operation, ensuring quality, presentation, and service standards are met

Monitor onboard procedures, health & safety standards, and cleanliness

Conduct pre-shift briefings and debriefs with staff

Coordinate with shore-based operations and management to ensure seamless communication and logistics

Handle guest feedback and resolve issues proactively and professionally

Mentor, train and supervise crew to maintain a positive, high-performing team culture

3+ years management experience in customer service environments

3+ years of experience with food and beverage operations, including service standards and compliance

Current residence in Brisbane preferred

Permanent rights to work in Australia

Valid driver\'s license allowing you to drive in Queensland

RSA and Food Safety Supervisor certification (or willingness to obtain)

Experience in leading teams in a fast-paced service environment

Strong background in customer service and guest engagement

Excellent communication and interpersonal skills, with the ability to engage international guests

High attention to detail and strong organisational skills

Calm under pressure, with excellent problem-solving abilities

Positive, hands-on leadership style with a team-first attitude

Maritime or vessel experience (desirable but not essential)

Highly Regarded

Applicants with an understanding of or interest in vessel operations will be highly regarded.

Availability

Must be available to work over a 7-day roster, including during our busiest times - school holidays, Christmas Day, New Year\'s Eve, and public holidays.

A rewarding work environment in the dynamic world of Marine Tourism

Work onboard a stunning, purpose-built $10 million vessel which is due to launch in May

Opportunity to be part of a team that values exceptional customer experiences and the joy of adventure

Deliver unforgettable guest experiences in one of Queensland\u2019s most beautiful destinations

Opportunity for growth and progression within the business

Complimentary experiences on The Tour Collective\'s other brands e.g. Arro Jet Boating, See Moreton, Whale Watching and Hopo

50% discounts for employees on retail and F&B items

Attractive incentive program and dynamic work environment

If you are motivated to have a long-term rewarding career with a fun company, in an awesome location, we look forward to receiving your application.

Please note: we are recruiting immediately for this role and look forward to receiving your application.

To find out more about The Tour Collective, visit tourco.com.au

The Tour Collective is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

Salary match Number of applicants Skills match

Your application will include the following questions:

• How many years\' experience do you have as an Experience Manager?
• Do you hold a current Responsible Service of Alcohol (RSA) certificate?
• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• Do you have a current Australian driver\'s licence?
• What\'s your expected annual base salary?
• Are you available to work public holidays?
• How many years\' experience do you have as a food and beverage attendant?

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