Technical Account Manager

Michelin Newcastle, New South Wales, Australia

Technical Account Manager

Michelin Newcastle, New South Wales, Australia

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Human Resources Professional at Michelin

MICHELIN - A BETTER WAY FORWARD

Are you an engineering professional driven by innovation and customer success? Join Michelin, a global leader in sustainable mobility, and play a key role in transforming the mining industry through cutting-edge solutions and strong client partnerships.

About the Role:

As a Technical Account Manager based in Newcastle, you will be part of a dynamic team dedicated to securing, maintaining and growing Michelin business in the mining industry.

Your engineering expertise will be key to delivering technical support and innovative, data-driven solutions that help our customers improve safety, efficiency, and performance.

You'll collaborate closely with colleagues across Australia and globally, bringing Michelin's world-class capabilities to every customer interaction.

Key responsibilities:

Value Demonstration:

• Demonstrate the value and benefits of Michelin products and services to mining customers.
• Provide technical support and product demonstrations to showcase how Michelin solutions can enhance productivity, safety, and cost-efficiency.

Data Analysis:

• Collect and analyse data related to product performance, including tyre wear, fuel efficiency, site condition etc.
• Use data-driven insights to provide actionable recommendations to clients, helping them optimise their operations and achieve better results.

Client Relationship Management:

• Develop and maintain strong relationships with all key stakeholders in a mine site: including but not limited to Mine Manager, Maintenance Engineer, Workshop Manager and Procurement.
• Act as the primary point of contact for clients, addressing their needs and concerns promptly.

Business Development:

• Identify and pursue new business opportunities with mining customers.
• Generate new leads and opportunities to sell all the portfolio of Michelin products and services to Mining customers.

Account Management:

• Assess the tire potential of customers.
• Collect purchase orders and ensure delivery is happening according to the contract.
• Ensure that sales goals and targets are met or exceeded.

Coordination and Planning:

• Coordinate with other functions and stakeholders within the organization to ensure seamless service delivery.
• Plan and execute activities that align with the overall business strategy.

Reporting and Documentation:

• Maintain accurate records of client interactions, sales activities, and market analysis.
• Prepare regular reports on sales performance and market conditions.

What We're Looking For:

• Engineering degree (Mechanical, Mining, or related field preferred).
• Experience in client service and/or sales environment.
• Strong communication skills to share information, resolve conflicts, and build relationships.
• Analytical skills to understand data, write reports, and make recommendations.
• Respect for people and a culture of empathy and support.
• Experience with CRM systems and MS Office (Excel, Word, PowerPoint).
• Ability to travel based on business requirements.
• Legally authorised to work in Australia (New Zealand applicants considered).

What's in it for you?

• Great company culture – open and collaborative environment
• Fully maintained company vehicle
• Additional 4 days of Wellness Leave per year & access to Employee Assistance Program
• Staff incentives include paid parental leave (primary & secondary) & more
• Performance bonus and 2% additional super above the Superannuation Guarantee
• Opportunity to innovate and pioneer the way forward

About us

Are you ready to embark on an exciting career journey with Michelin, a global leader in sustainable mobility? At Michelin, we believe in putting people at the heart of everything we do. Our commitment to people development, innovation, excellence and sustainability drives us to create a better future for our customers, employees and communities.

As a part of our team, you'll be joining a company that values respect, diversity, inclusion and collaboration. We strive to foster a culture where every voice is heard, and every idea is valued. Our employees are empowered to take initiative, challenge the status quo, and contribute to meaningful projects that make a real impact.

We invite you to be a part of our people-led, dynamic and innovative team, where you can grow your career, develop your skills and make a difference. Join us in inspiring motion for life and shaping the future of mobility.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionEngineering and Sales
• IndustriesMotor Vehicle Manufacturing

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