Entry-level Outbound Call Centre Rep

4 weeks ago

Perth, Western Australia Pioneer Credit Full time

$59,330 per year + uncapped bonus structure

Your day will involve using various databases to connect with Pioneers customers by phone. At times, this may include reaching out to their support network where appropriate. The overall goal is to understand the customer's situation and work with them to ease their financial stress through tailored repayment solutions.

Start Date: Our next recruitment wave commences on Tuesday, 30 September 2025.

About the role
  • Monday to Friday 7:00 AM-3:00 PM
  • Handle a high volume of outbound and inbound calls with confidence and purpose.
  • Partner with our customers to create achievable repayment solutions that make a difference.
  • Locating and re-engaging customers through a purposeful approach to help people get back on track.
  • Engaging in dynamic work guided by key performance indicators (KPIs).
What We're Looking For
  • Eager to learn, understand and follow compliance regulations and best practices.
  • Excellent listening, communication and negotiation skills.
  • Confidently connect with customers and third parties.
  • Skilled in using computers and databases to streamline tasks and boost productivity.
  • Energy, resilience, empathy and the ability to handle difficult conversations.
Why Join Us
  • Incentive program - Smash your targets and reap the rewards Pioneer celebrates your success when revenue goals are met or exceeded.
  • Training and development - Comprehensive onboarding, regular coaching and learning opportunities.
  • Inclusive culture – Everyone belongs here. We're proud to foster an inclusive culture where people from all backgrounds feel welcome.
  • Flexibility - We're committed to supporting work-life balance through flexible work arrangements—including hybrid working, part-time hours, and adaptable scheduling options that suit your lifestyle and needs.
  • Perks – Free access to the building's gym and wellness floor, employee assistance program and discounted health insurance.

Please note that you will need the following documentation before commencing: Satisfactory Police Clearance.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

  • How many years' experience do you have as an Outbound Call Centre Operator?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Police Check (National Police Certificate) for employment?

Pioneer Credit is an Australian-based business with a dedication to doing good. We've made it our mission to put an end to debt stress and our team is proud to carry this common goal into all customer interactions. We have a passion for providing affordable solutions and authentic support. This dedication drives our customer service approach based on genuine care. We're listed on the Australian Stock Exchange (ASX) and we're one of the largest investors in impaired retail credit in Australia, with our caring approach leading to lasting positive benefits.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.


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