Claims Handler

15 hours ago

Sydney, New South Wales, Australia beBeeClaims Full time $120,000 - $150,000

Claims Officer Job Overview

We are seeking a skilled Claims Officer to join our team. As a key member of our claims handling process, you will be responsible for managing a portfolio of claims from lodgement to finalisation.

Your Key Responsibilities:

  • Deliver exceptional customer service to our policyholders throughout the claims process, providing clear and timely communication about claim progress and next steps.
  • Build strong relationships with customers, understanding their needs and providing tailored solutions to meet those needs within the framework of our policies.
  • Identify potential issues early in the claims process and work collaboratively with internal stakeholders to resolve these effectively and efficiently.
  • Develop effective conflict resolution strategies to minimise customer escalations and ensure seamless claims outcomes.
  • Proactively identify customers experiencing vulnerability and take appropriate action to provide additional support.

The Ideal Candidate:

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a genuine sense of compassion and empathy for our customers. You should also have outstanding administrative and organisational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.

Requirements:

  • Customer Focus: A commitment to delivering exceptional customer experiences and building long-term relationships.
  • Communication Skills: Excellent verbal and written communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders.
  • Administrative Skills: Outstanding administrative and organisational skills, leveraging technology systems and platforms to effectively manage all aspects of each claim.
  • Experience: 2-5 years experience in claims handling is necessary.

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