Floor Manager

Join to apply for the Floor Manager - Pacific Fair role at SEPHORA

At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate. Across Australia and New Zealand, we have circa 34 stores, a growing online platform and we plan to expand this year on year. Not only do we offer diverse store opportunities, we also have our head office based in Sydney CBD.

Join Sephora and be part of the Management team in our Pacific Fair store as Floor Manager (Senior Beauty Advisor) on a Full-Time basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

The opportunity:

As a Floor Manager, you will be our Senior Beauty Advisor and you'll support the Store Manager and Assistant Store Manager in leading the store team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.

You'll play a key role in:

• Being the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
• Driving a selling culture to exceed KPI's and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
• Utilising and interpreting reporting data to support with operational decisions by working closely with the Store Manager, Assistant Store Manager and fellow team of Senior Beauty Advisors.
• Facilitating open communication with your team by providing effective feedback and consistent communication with the Management team.
• Serving as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.

Responsibilities across categories:

In this role, you will have the opportunity to work across all our categories from beauty, skincare, haircare, and wellness; as well as store functions of sales, management, and back-of-house operations.

Onboarding and development:

You will be equipped with initial onboarding training and continuous learning through our online learning platform and field trainers to help clients discover Sephora's offerings. By being part of Sephora and the LVMH community, your options for discovery and career growth are endless.

We would love to hear from you if:

• Are open to working a rotating roster to support store needs.
• Have previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising.
• Have proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
• Are a hands-on leader who loves being on the sales floor to motivate, coach, and help your store team members succeed.
• Are passionate about excellent client service and experiential retail to ensure your store represents the Sephora brand.
• Have a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• Have a drive for results with a history of exceeding sales targets and KPI's.

Eligibility: Please keep in mind that each Sephora store has its own needs. Only Australian Citizens or Permanent Residents will be considered for this opportunity.

Schedule: Our busiest days are between Thursday to Sunday; the ideal candidate will be able to provide 5 full days of availability across key trading times including late-night, weekend, and public holiday trading.

Your application:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

Sephora is proud to be an equal opportunity employer and encourages applicants from all backgrounds to apply.