
Office Administrator
3 days ago
O'Brien Plumbing North Wollongong is seeking a motivated and organised Office Administrator to join our team. We are a reputable and growing plumbing business, committed to providing excellent service and quality workmanship to our clients. If you are a dynamic individual with strong communication skills and a keen eye for detail, we want to hear from you
Key Responsibilities
- Administrative Support: Manage day-to-day office operations, including answering phone calls and responding to emails.
- Scheduling and Coordination: Organise and schedule plumbing appointments, and communicate job details with both clients and the plumbing team.
- Customer Service: Act as the first point of contact for customer inquiries, providing friendly and efficient service.
- Data Entry: Accurately maintain client records, job sheets, and company documentation using Simpro management software.
- Payments: Process customer payments.
- Inventory Management: Assist in ordering and tracking plumbing materials to ensure availability.
- Compliance and Documentation: Maintain and file compliance documents, safety records, and licences in line with industry regulations.
- Reporting: Assist in preparing job progress reports, and other key administrative documents as needed.
- Team Support: Provide administrative support to management and assist in coordinating with the plumbing team to ensure jobs run smoothly.
- Simpro Management: Use Simpro software to manage job scheduling, track project progress, create quotes and invoices, and monitor overall business operations.
- General Office Duties: Maintain a clean and organised office environment, and undertake any additional tasks as directed.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience with Simpro or similar business management software is highly desirable.
- Ability to prioritise tasks and manage time effectively.
- Social media experience is a bonus but not essential.
- Attention to detail and high level of accuracy in data entry.
- Ability to work both independently and as part of a team.
- Prior experience in a similar administrative role (experience in the trades or plumbing industry is advantageous but not essential).
This is a terrific opportunity to work with a small close knit team. Apply Now.
Apply Now
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