Service Delivery Officer

Service Delivery Officer / Debt Collection Officer (AM)

Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation Office

Service Delivery Officer / Debt Collection Officer (AM)

1 day ago Be among the first 25 applicants

Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation Office

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles.

Duties may include:

− assisting clients through various channels including phone, web chat, email, paper and online

portals to help them meet their taxation, superannuation, and registration obligations

− understand individual client circumstances and provide tailored advice aligned with current

legislation, policy and procedures

− engage in meaningful conversations to support and facilitate client's payment, lodgment and

registration outcomes

− navigate challenging interactions with empathy and professionalism, including support for

vulnerable clients and those experiencing hardship or crisis.

Some roles will require working within a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.

Through active and strategic engagement, you will deliver tailored, contemporary and outcome focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.

You will build and maintain positive client relationships while making informed decisions to resolve enquiries. You'll maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.

You will work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesGovernment Administration

Referrals increase your chances of interviewing at Australian Taxation Office by 2x

Sign in to set job alerts for "Collections Officer" roles.Service Delivery Officer / Debt Collection Officer

Wollongong, New South Wales, Australia 1 day ago

Coniston, New South Wales, Australia 6 days ago

Coniston, New South Wales, Australia 1 week ago

Coniston, New South Wales, Australia 6 days ago

Coniston, New South Wales, Australia 2 days ago

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 2 days ago

Coniston, New South Wales, Australia 1 week ago

Coniston, New South Wales, Australia 2 days ago

Junior Accounts All-rounder/Administration Assistant

Coniston, New South Wales, Australia 2 weeks ago

Senior Administration Officer - Rostering

Coniston, New South Wales, Australia 2 days ago

Coniston, New South Wales, Australia 7 hours ago

Coniston, New South Wales, Australia 1 week ago

Coniston, New South Wales, Australia 2 weeks ago

School Support Officer - Curriculum Administration (70 hours per fortnight)

Coniston, New South Wales, Australia 2 days ago

Coniston, New South Wales, Australia 4 days ago

Coniston, New South Wales, Australia 6 days ago

Coniston, New South Wales, Australia 1 month ago

Mount Pleasant, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 6 days ago

Coniston, New South Wales, Australia 2 days ago

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 1 week ago

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 7 hours ago

Administration Officer Level 4 - Prevention and Response Violence, Abuse and Neglect (PARVAN) Service

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 2 days ago

Coniston, New South Wales, Australia 1 week ago

Administration Officer Level 4 - Prevention and Response Violence, Abuse and Neglect (PARVAN) Service

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 2 weeks ago

Coniston, New South Wales, Australia 1 week ago

Wedderburn, New South Wales, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---