Commercial Assessing Coordinator

Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity

Join to apply for the Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity role at Suncorp Group

Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity

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Join to apply for the Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity role at Suncorp Group

Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity

Locations: Brisbane, Sydney, Melbourne

Are you ready to take the next step in your career while making a real impact for our Commercial Motor Claims customers? We're looking for a Commercial Assessing Coordinator (ASCO) to manage assessing and towing workflows from lodgement through to repair, providing claims and administrative support while delivering outstanding customer service. This 12-month secondment is a fantastic opportunity to develop your skills and gain exposure across key operational areas.

About The Role

As an ASCO, you'll play a critical role in getting our customers Back on the Road, ensuring operational efficiency while supporting internal stakeholders and customers directly. You'll coordinate assessments and towing, manage claim costs, and proactively support customers, intermediaries, and suppliers with a focus on delivering a seamless and empathetic experience.

Key Responsibilities

Assessing & Towing Coordination

• Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise.
• Coordinate and oversee towing operations, negotiating and managing towing and storage costs.
• Identify and communicate risks or sensitive claims to ensure the right assessor is allocated.
  
  

Claims Cost Management

• Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers.
• Negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.
  
  

Customer Service & Relationship Management

• Manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims.
• Keep customers, intermediaries, and stakeholders informed of claim progress.
• Prepare correspondence, manage issues and complaints, and maintain a proactive customer-focused approach.
  
  

Claims Management

• Gather and interpret information for claims and make appropriate decisions.
• Create and manage action plans for claim fulfilment.
• Select service providers and manage service delivery, recording accurate claim information in the system.
  
  

Why You'll Love Working at Suncorp

When You Join Suncorp, You're Not Just Taking On a Job — You're Embarking On a Career With a Company That Values Your Growth, Well-being, And Success. Here's What We Offer

• Salary: $79,500 inclusive of 12% Super
• Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs: We celebrate your hard work and achievements
• Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
• Reputable Employer: National, trusted company with an inclusive and diverse workplace.
  
  

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

What We're Looking For

• Industry or assessing-related qualifications (desired).
• Proven record of delivering excellent customer service.
• Exceptional listening, communication, and negotiation skills.
• Ability to demonstrate empathy and build rapport with customers, intermediaries, and key partners.
• Strong problem-solving skills, commercial acumen, and cost management awareness.
• Ability to manage high-volume workloads, prioritise effectively, and work under pressure.
• Self-motivated, accountable, and eager to learn quickly.
  
  

Why Suncorp?

For over a century, Suncorp has helped individuals, families, and businesses protect what matters most. We're committed to building a better, more sustainable future – for our customers, communities, and teams.

At Suncorp, diversity is celebrated and all voices are welcome. If you're looking for a role with purpose, people, and potential – this could be your next great move.

Ready to Chase the Sun?

Apply now and be part of a team that's trusted by thousands of Australian landlords every day.

Need adjustments or support through the recruitment process? We're here to help. Reach out for a confidential chat: glenn.stephens@suncorp.com.auSeniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Management
• IndustriesFinancial Services and Insurance

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