Network Operations Manager

3 weeks ago

Melbourne, Victoria, Australia Talent Full time

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Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.

Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.

This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.

Key activities

  • Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
  • Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
  • Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
  • Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
  • Track KPIs, enforce compliance, and lead operational reporting.

Skills and experience

  • Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
  • Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
  • Proven leadership skills with the ability to empower and develop high-performing teams.
  • Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
  • Strong communication and stakeholder management skills.
  • Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.

Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.

Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.

Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.

This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.

Key activities

  • Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
  • Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
  • Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
  • Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
  • Track KPIs, enforce compliance, and lead operational reporting.

Skills and experience

  • Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
  • Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
  • Proven leadership skills with the ability to empower and develop high-performing teams.
  • Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
  • Strong communication and stakeholder management skills.
  • Relevant certifications (CCNP, JNCIP, ITIL Foundation) preferred.
  • Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.

Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.

Desired Skills and Experience

* IP networking (BGP, OSPF, MPLS, VPN)
* Network infrastructure (Cisco, Juniper, or equivalent)
* Network monitoring tools (e.g., SolarWinds, Zabbix, PRTG)
* ITIL-aligned operations, especially Incident and Problem Management
* Experience with ticketing platforms (e.g., ServiceNow, Remedy).
* Familiarity with carrier-grade network environments or wholesale/retail telco operations preferredSeniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesTelecommunications

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