Networks & Metering Operations Lead

Join to apply for the Networks & Metering Operations Lead role at Vocus1 day ago Be among the first 25 applicants Join to apply for the Networks & Metering Operations Lead role at Vocus Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking.
If this sounds like you, come and join usAbout the role As Networks and Metering Operations Lead, you'll play a pivotal role in delivering strong commercial and operational leadership within the Network and Metering Operations functions.
As a key strategic position in the Energy Business, it drives value creation, enhances operational efficiency, and enables effective decision-making.
The role ensures full compliance with regulatory requirements under various Retail Rules, while also identifying, capturing, and sustaining commercial value.
Through cross-functional collaboration, strategic insight, and a focus on performance outcomes, this position supports the business in meeting its obligations and achieving long-term commercial success.
A key focus of this role is to drive the design and implementation of a disciplined operational rhythm with the distribution business, metering coordinators, and other market participants in the network and metering space.
This is aimed at ensuring robust governance, streamlined execution, and continuous performance optimization.
Please note, this is a 24-month Maximum Term contract and can be based out of our Melbourne office.
What you'll be doing day-to-day Operations Leadership and Stakeholder Engagement: Establish and maintain strong, effective relationships with all relevant Network participants engaged with Dodo Power & Gas.
This includes, but is not limited to, Network Distribution Businesses, Metering Coordinators, Meter Data Providers, and Meter Providers.
These relationships are essential for ensuring smooth operational delivery and ongoing regulatory compliance.
Performance Monitoring & Compliance: Oversee and track key operational metrics and performance indicators to ensure that service level agreements (SLAs) are consistently met.
Ensure that all metering services provided within the National Electricity Market (NEM) and the National Gas Market are compliant with relevant regulatory obligations.
Operational Optimisation: Proactively identify, assess, and implement process improvements and system enhancements aimed at optimising the efficiency, reliability, and quality of network and metering services delivered to Dodo's customer base.
Program Delivery – Legacy Meter Replacement: Working with the Transformation Office (PMO), lead the execution of the Legacy Meter Replacement Program across the NEM, ensuring alignment with regulatory timelines and full compliance with the Australian Energy Regulator (AER) framework.
Manage risk, resource planning, and stakeholder coordination to achieve program milestones efficiently.
Commercial Strategy & Regulatory Engagement Strategic Relationship Management: Define and direct the commercial strategy around the number, scope, and structure of third-party service provider relationships required to effectively support and manage the Dodo customer portfolio.
Revenue Protection: Design and implement commercial strategies focused on minimising revenue leakage associated with network and metering pass-through charges.
Work with the Finance Billing team to ensure robust validation and reconciliation processes are in place.
Regulatory Advocacy: In conjunction with the Consumer Risk & Compliance team, actively participate in industry forums, regulatory consultations, and working groups within the networks and metering space to represent the interests of Dodo Power & Gas.
Contribute to the shaping of policy outcomes and regulatory frameworks that affect the energy business.
Market Intelligence & Strategic Foresight: Continuously monitor market trends, evolving regulatory environments, and competitive movements.
Use this intelligence to adapt commercial strategies, mitigate risks, and uncover new opportunities for commercial growth and operational advantage.
Building Relationships Establish and maintain effective working relationships with peer groups and key internal stakeholders including other product teams, Finance, Sales & Marketing, Digital, Consumer Service, Commercial Management, Legal, and Regulatory teams.
Establish and maintain key external stakeholders relevant to the achievement of business objectives.
What you'll bring to this role A Tertiary qualification in business, commerce or finance desirable but not Experience: 3-5 years within Network and Metering operations at an Energy Retail Provider, Metering Coordinator, or Energy Distributor.
Vendor Management: Proven experience in managing third-party partners and vendors.
Exceptional commercial modelling and analytical skills, with a high level of detail orientation and sound commercial acumen.
Interpersonal Skills: Strong interpersonal engagement skills and a service-oriented mindset.
You should be naturally "hands-on" and able to work efficiently and effectively as part of a small team.
What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work.
You will enjoy: Diverse and dynamic teams with a supportive and inclusive culture.
Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
Flexible hours and a hybrid working environment Generous discounts to over 400 retailers.
Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
We also offer a fifth week of annual leave when you hit five years of serviceStudy assistance programs to excel your personal growth, learning and development.
Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it's personal.
We're crazy about our customers and believe our people are the difference.
Our wonderfully diverse team and a vibrant culture define us.
We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.
With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world.
Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections.
Enabling Better Possibilities.
Ready to take the next step?If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at themWe are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong.
We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Project Management, Finance, and Management Referrals increase your chances of interviewing at Vocus by 2x Get notified about new Operational Specialist jobs in Melbourne, Victoria, Australia.
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