Front Office Duty Manager

1 week ago

Brisbane, Queensland, Australia ibis, ibis Styles, ibis budget Full time
Overview

Join to apply for the Front Office Duty Manager role at ibis, ibis Styles, ibis budget.

Situated in the heart of the Brisbane CBD, the ibis Styles Brisbane Elizabeth Street is a modern, stylish hotel catering for both business and leisure guests, with 367 rooms and views across the river to Southbank.
We are looking for our next Full-Time Front Office Duty Manager to join the ibis Styles Brisbane Elizabeth Street team.

Responsibilities
  • Lead and support the Front Office team to deliver exceptional guest service; oversee day-to-day Front Office operations including check-in/check-out, billing and reporting; handle guest enquiries and resolve issues professionally and promptly.
  • Coordinate with Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations.
  • Train, mentor and develop the team, fostering a positive Heartist culture.
  • Drive revenue through upselling and loyalty engagement; ensure compliance with WHS, security and Accor brand standards.
Qualifications
  • Previous experience in a hotel Front Office as a Duty Manager; strong leadership, communication and problem-solving skills.
  • Proficiency in hotel systems; Opera and Accor systems are an advantage.
  • Ability to work a flexible roster including weekends and evenings; passion for hospitality and delivering outstanding guest experiences.
Employee Benefits
  • Daily lunch options provided; Staff discounts in the restaurant; Accor employee staff rates at any Accor property worldwide; Food and Beverage discounts at Accor outlets.
  • Inner city location with convenient public transport options; friendly and inclusive team; career growth and learning and development opportunities.

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