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Guest Service Agent- Front Office

2 weeks ago

Brisbane, Queensland, Australia Alpha Hotels & Resorts Full time $30,000 - $50,000 per year
Why join our team in this role?

The best Hotel Managers have a strong Front Office background- we offer the basis for a solid career in Hotel Management

We're a fun, friendly, close knit team

We have a regular, loyal clientele

About the role

This is a Casual position so the role will suit a student or someone looking to supplement income, as hours - whilst regular - are not guaranteed.

History suggests an average of 10-15 hours per week are typical but it could vary up to 30 hours, business needs dependant - early morning starts (circa 6am), late afternoon/early evenings (circa 8pm finishes), and weekend work are on offer.

Attitude is paramount. Engage with our customers. Get personal satisfaction from finding ways to delight them and make sure they return. Serve them promptly and provide an excellent first and last impression.

Autonomy. Your focus will be on traditional Front Office/Reception duties but you will become an accomplished barista and bar tender in time. The role involves processing accommodation reservations, checking people in/out, handling telephone enquiries, cash handling and balancing, coffee making, pouring a beer etc.

In short we offer a role with plenty of variety.

If you smile naturally and see yourself as central to a customers positive experience - and therefore central to the business profitability - then this is the job for you.

We are looking for initiators, not instruction takers. Contributors, not passengers.

A HIGA Award based role

Core duties and responsibilities

Perform all duties associated with the operation of the front desk, including customer service, accurate processing of reservations, cash handling, check-in and check-outs, balancing at end of each shift etc

Maintain the hotel property management system (RMS) and documentation efficiently.

Serve customers and ensure guest satisfaction is maximised

Maintain a great working relationship with colleagues

Ensure compliance with hotel policies and procedures

Skills and Experience

Great customer service skills and a positive outlook are paramount

12 months experience in a HOTEL front office environment with a working knowledge of either Opera or RMS is preferred.

RSA qualified & Coffee trained would be a bonus

Own transport & ability to work shifts on a flexible roster (includes weekends, late nights, early mornings, public role is in hospitality)

Previous experience in a Food and Beverage outlet, bar or restaurant is an advantage


Benefits & culture

Independent hotel group )

Flat structure so your opinions and input are valued

Expectation of cross training in other departments

This is a very rare opportunity because we have a very low turnover.

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