Groups Coordinator
4 weeks ago
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West. Today, Oscars Group is one of Australia's largest privately owned hospitality groups, boasting an ever-expanding portfolio of over 45 venues across NSW, QLD and VIC. Our portfolio includes accommodation hotels, award-winning pubs and gaming venues, conference and event centres, premium restaurants, chartered vessels, and both commercial and residential developments.
About The Venue
Located just one hour south of Sydney in the scenic Illawarra region, Novotel Wollongong Northbeach is a premium 4.5-star beachfront hotel overlooking North Wollongong Beach. The hotel offers 209 stylish rooms and suites with breathtaking ocean and mountain views. It features five food and beverage outlets, a pool, fitness centre, convenience store, and 15 versatile event spaces making it a destination for both leisure and business guests, as well as a premier venue for weddings, conferences, and large-scale functions.
About The Role
We are seeking an organised and customer-focused Groups Coordinator to manage accommodation group bookings and ensure seamless experiences for our clients from enquiry to departure. This full-time role will report into the Reservations Manager and see you working closely with the Revenue, Sales, Events, and Operations teams to deliver exceptional service and tailored solutions for group reservations.
Key Responsibilities
- Access to exclusive Oscars Group food & beverage discounts
- Manage all accommodation group booking enquiries, providing accurate and timely quotations
- Obtain management-approved rates for all group quotations
- Handle all rooming lists for Conference & Events (C&E) group blocks
- Prepare proposals, contracts, and event orders in line with client requirements
- Coordinate invoicing and follow up on payments for group bookings
- Maintain effective communication with external clients to confirm details and requirements
- Communicate booking details and updates to internal stakeholders
- Monitor group booking performance and prepare reports on statistics and activity
- Liaise with Revenue, Sales, and Events teams to ensure alignment and maximise occupancy and revenue
- Maintain accurate booking records within the property management system
- Support other reservations functions as required
- Previous experience in group reservations, revenue coordination, etc.
- Strong organisational and administrative skills with high attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple bookings and priorities in a fast-paced environment
- Proficiency in Microsoft Office and familiarity with property management/booking systems (highly regarded)
- Customer-focused with the ability to build rapport quickly and professionally
- Access to exclusive Oscars Group food & beverage discounts
- FREE on-site parking during shifts
- Internal and external training and development opportunities including an online training platform
- Career progression across 45+ venues within the Oscars Group
- Employee Assistance Program for you and your immediate family
- Reward and recognition initiatives
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