Groups Booking Specialist

3 days ago

Wollongong, New South Wales, Australia beBeeGroup Full time $60,000 - $83,000

Are you a highly organized and customer-focused individual looking for a challenging role? We are seeking an experienced Groups Coordinator to manage accommodation group bookings and ensure seamless experiences for our clients from enquiry to departure.

About The Role

This full-time position will report into the Reservations Manager and see you working closely with the Revenue, Sales, Events, and Operations teams to deliver exceptional service and tailored solutions for group reservations.

Key Responsibilities:
  • Manage all accommodation group booking enquiries, providing accurate and timely quotations
  • Obtain management-approved rates for all group quotations
  • Handle all rooming lists for Conference & Events (C&E) group blocks
  • Prepare proposals, contracts, and event orders in line with client requirements
  • Coordinate invoicing and follow up on payments for group bookings
  • Maintain effective communication with external clients to confirm details and requirements
  • Communicate booking details and updates to internal stakeholders
  • Monitor group booking performance and prepare reports on statistics and activity
  • Liaise with Revenue, Sales, and Events teams to ensure alignment and maximise occupancy and revenue
  • Maintain accurate booking records within the property management system
About You

We are looking for someone with previous experience in group reservations, revenue coordination, or a related field. Strong organisational and administrative skills with high attention to detail are essential, along with excellent written and verbal communication skills.

The ability to manage multiple bookings and priorities in a fast-paced environment is crucial. Proficiency in Microsoft Office and familiarity with property management/booking systems are highly regarded. A customer-focused approach with the ability to build rapport quickly and professionally is also necessary.

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