Customer Experience Officer

4 weeks ago

Central Coast Council, Australia Central Coast Council Full time
Overview

Join Central Coast Council to champion customer-first services and help shape smarter, more connected community experiences.

Leading edge role for design thinking and customer journey mapping professionals. Permanent full-time role with a 9 day fortnight and hybrid work environment.

About The Role

The Customer Experience Officer plays a crucial role in enhancing the overall customer experience by developing and executing strategies that meet the needs and expectations of our community. Reporting to the Customer Experience Coordinator, you will be responsible for researching best practices, coordinating customer journey mapping, and implementing initiatives that improve service delivery across various business units.

You will analyse customer feedback and data to inform strategies, create training programs for staff, and engage with stakeholders to foster a culture centred around customer satisfaction. Your contributions will directly impact the quality of services provided to our customers.

About You

We seek a motivated and experienced professional with a strong background in customer experience and service design. The ideal candidate will possess the following qualifications and skills:

  • Degree in Business, Communications, or a related field, or equivalent practical experience.
  • Proven experience in collecting and analysing customer insights to shape effective programs.
  • Experience in project management and familiarity with change management methodologies.
  • Strong stakeholder engagement skills, with the ability to communicate effectively across various teams.
  • Experience in customer relationship management software and design thinking methodologies.
  • Ability to work in a complex, multi-stakeholder environment.
Other Important Information
  • The commencing salary for this position is up to $92.9K. Central Coast Council also provides progression opportunities to the maximum salary of $107.7K on completion of assessment of skills and performance plus 12% superannuation.
  • Permanent full-time role available.
  • 9 day fortnight and hybrid/flexible working conditions (2 days from home, 3 days onsite).
  • Location: Wyong Administration Building.
Benefits and Equal Opportunity

Central Coast Council is committed to equal opportunity employment and to providing a work environment that fosters equity, diversity and respect. Extra benefits include fitness passports, wellbeing leave, and an Employee Assistance Program among others.

How to Apply

To lodge your application, follow these steps:

  • Answer the online questions and attach your resume.
  • Attach your qualifications and licences.

Applications close at midnight on Sunday, 21 September 2025. If you require assistance, contact our Talent Acquisition team. Applicants selected for interview will be contacted by phone or e-mail.

Location details: Central Coast is located on the northern fringe of Sydney, within easy reach of Newcastle. The region is one of the fastest growing areas in NSW.


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