Customer Experience Representative

1 week ago

Central Desert, Australia Inghams Enterprises Pty Ltd Full time $60,000 - $80,000 per year

We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years.

A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together.

Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand's first choice for poultry.

Your opportunity to join our team

As a Customer Experience Representative, you will be part of our friendly Customer Service Team who thrives on collaboration, knowledge-sharing, and diversity is supported. Working Monday to Friday, this role combines issue resolution and experience optimization to ensure customers and consumers achieve maximum value from our products and services

Our successful candidate can be based in either QLD, close to Brisbane for onsite office days (facility is in Lytton) or in TAS, close to Sorell for onsite office days (facility is in Sorell). Start time is also negotiable to suit your balance, an 8hr day is required.

Benefits

  • Great employee benefits including product discounts, travel discounts + more
  • Great job security with an ASX-listed and stable company
  • The health, safety, and wellbeing of our people is our highest priority
  • Fast-paced and team-focused environment
  • Hybrid role of up to 2 days per week offsite

Daily Tasks

  • Handle customer and consumer inquiries and issues
  • Document customer interactions and maintain accurate records in internal systems
  • Coordinate with internal teams to resolve customer problems efficiently
  • Follow up on resolutions to ensure customer satisfaction
  • Ensure compliance with company policies and procedures

You will bring to this role

  • Good understanding of MS Office, especially Outlook, Excel, Word, PowerPoint and MS Teams
  • Strong attention to detail and organisational skills 

    Excellent communication skills, both written and verbal
  • Ability to multitask and prioritise work effectively in a fast-paced environment
  • A proactive and problem-solving mindset
  • Ability to remain calm under pressure and in confrontational situations
  • A commitment to workplace health, safety, and compliance
  • Ability to work in a team and autonomously
  • Some relevant experience from food manufacturing or FMCG industries would be advantageous

We're looking for people who are curious, caring, courageous and committed to join us. People who want to contribute their best work every single day and continue delivering delicious food that's… Always Good.

Inghams values diverse experiences. If your skills align with some but not all of the listed requirements, we encourage you to still apply and explore the opportunity to join our team.

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