Guest Management Team – Coordinator

We have two exciting opportunities in our Guest Management and Ticketing team — a Coordinator and an Assistant — for the 2026 AACTA Awards. These roles will support the Events Producer in all areas related to ticketing, invitations, seating and guest check-in for the 2026 AACTA Awards Ceremonies. These roles contribute to delivering AACTA's major Awards events and ensuring guests have a positive experience. The position is based in AACTA's South Melbourne office in Victoria, with openness to remote or flexible work arrangements where appropriate.

To apply, please submit your resume along with a cover letter addressing the selection criteria to Hayley Toth via If applying via LinkedIn, include your cover letter in the same document as your resume. Applicants who apply without a cover letter will not be considered.

Applications close 5pm Friday 19th September.

• Supervise and contribute to research across the guest list as needed
• Field guest queries via email and phone
• Liaise with agents and management companies regarding clients and talent
• Monitor inbox and maintain filing systems
• Maintain and update guest list
• Proof assets such as invitations, event pages, FAQ pages and emails
• Promote ticket sales via AACTA Awards internal channels
• Update ticketing platform as required
• Draft seating plans
• Attend AACTA Awards WIP meetings
• Recruit and manage volunteers including on-the-ground training
• Work the 2026 AACTA Awards fielding guest queries, managing volunteers and overseeing guest experience
• Report on guest attendance data and consolidate feedback

• Ensure smooth and professional handling of guest queries
• Maintain strong relationships with AACTA's industry contacts
• Ensure guests have a positive experience at the AACTA Awards
• Maintain accurate attendance data and assist in consolidating feedback
• Manage email communications, maintain filing systems, and provide administrative support to ensure efficient workflow within the events team

Internal relationships: These roles sit within the guest management team, reporting directly to the Events Producer.

External relationships: Regular communication with talent agents, AACTA members, production companies, Australian screen guilds, and members of the general public; collaboration with broadcast and event production teams.

Core Skills & Experience

• Experience in events and customer service
• Strong written and verbal communication skills
• Excellent attention to detail and ability to work under pressure
• Professional and confident communication with a wide range of contacts
• Experience using Google Suite and Microsoft Office
• Tertiary degree (or studying) or demonstrated experience in communications, event management, arts administration or similar field

Personal Qualities

• Positive 'can-do' attitude and willingness to pitch in
• Team player who thrives in a small, collaborative environment
• Calm and solutions-focused when working to tight deadlines
• Confident in crowds and adept at creative problem-solving

Availability & Industry Knowledge

• Must be available to travel to Queensland from 2–10 February 2026
• Knowledge of the Australian screen industry is preferred
• Experience in ticketing platforms or events software is beneficial

The Australian Academy of Cinema and Television Arts (AACTA) is a not-for-profit organisation promoting, encouraging, and celebrating screen excellence in Australia. AACTA is Australia's independent, member-based national screen organisation representing a wide range of screen crafts.

For over 60 years, the AACTA Awards have recognised Australia's highest achievements in film, television, short form and digital content. AACTA is committed to supporting the next generation of industry talent through development initiatives that provide opportunities and support for up-and-coming creatives.

• This is a 3-5 month contract (role dependent) starting October 2025, with approximately 1 day per week in October, increasing to 2-4 days per week from November through February.
• Opportunity to up-skill in all areas of event management
• Exposure to leading figures in the Australian screen industry and participation in the country's premier film and television awards
• Close-knit team structure
• Centrally located office in South Melbourne, close to public transport

For any questions, please contact Hayley Toth via