Guest Management Team – Coordinator

About Us

The Australian Academy of Cinema and Television Arts (AACTA) is a not-for-profit organisation, aimed at promoting, encouraging, and celebrating screen excellence in Australia. The Australian Academy is Australia's only independent, member-based, national screen organisation that represents all differing screen crafts, from directors to producers, actors, writers, musicians, and a vast number of members in below-the-line roles.

For over 60 years, the AACTA Awards (formerly the AFI Awards) have recognised and celebrated Australia's highest achievements in film, television, short form, and digital content. The AACTA Awards are Australia's most prestigious screen ceremony, embracing a diverse range of screen productions and recognising some of the biggest and brightest names in the industry. AACTA is committed to supporting and encouraging the next generation of industry talent through a variety of development initiatives aimed at providing opportunities and support for up-and-coming creatives.

About the job

We have
two

exciting opportunities in our Guest Management and Ticketing team - a
coordinator

and an
assistant -

for the 2026 AACTA Awards. These roles will support the Events Producer in all areas to do with ticketing, invitations, seating and guest check in for the 2026 AACTA Awards Ceremonies. These roles play a key part in delivering AACTA's major Awards events and ensuring guests have a positive experience. Whilst t

his role is based out of AACTA's South Melbourne office in Victoria, we are open to discussing remote work opportunities/flexible work arrangements.

Reporting to the Events Producer, you will:

• Supervise and contribute to research across the guest list as needed
• Field guest queries via email and phone
• Liaise with agents and management companies regarding clients and talent
• Monitor inbox and maintain filing systems
• Maintain and update guest list
• Proof assets such as invitations, event pages, FAQ pages and emails
• Promote ticket sales via AACTA Awards internal channels
• Update ticketing platform as required
• Draft seating plans
• Attend AACTA Awards WIP meetings
• Recruit and manage volunteers including on-the-ground training
• Work the 2026 AACTA Awards fielding guest queries, managing volunteers and overseeing guest experience
• Report on guest attendance data and consolidate feedback

The key objectives of these roles are to:

• Ensure smooth and professional handling of guest queries
• Maintain strong relationships with AACTA's industry contacts
• Ensure guests have a positive experience at the AACTA Awards
• Maintain accurate attendance data and assist in consolidating feedback
• Manage email communications, maintain filing systems, and provide administrative support to ensure efficient workflow within the events team.

Internal Relationships

These roles sit within the guest management team, reporting directly to the Events Producer.

External Relationships

These roles will focus heavily on customer service and will have regular communication with talent agents, AACTA members, production companies, Australian screen guilds, and members of the general public. You will also work alongside our broadcast producing team and event production team.

Selection Criteria

Core Skills & Experience

• Experience in events and customer service
• Strong written and verbal communication skills
• Excellent attention to detail and ability to work under pressure
• Able to communicate professionally and confidently with a wide range of contacts
• Experience using Google Suite and Microsoft Office
• Tertiary degree (or studying) or demonstrated experience in communications, event management, arts administration or similar field (eg. performing arts, business)

Personal Qualities

• Positive 'can-do' attitude and willingness to pitch in
• Team player who thrives in a small, collaborative environment
• Calm and solutions-focused when working to tight deadlines
• Confident in crowds and adept at creative problem-solving

Availability & Industry Knowledge

• Must be available to travel to Queensland from February 2026
• Knowledge of the Australian screen industry is preferred
• Experience in ticketing platforms or events software is beneficial

What to expect

• This is a 3-5 month contract (role dependent) starting October 2025, with approximately 1 day per week in October, increasing to 2-4 days per week from November through February.
• Opportunity to up-skill in all areas of event management
• These roles offer invaluable exposure to leading figures in the Australian screen industry and the chance to be part of the country's most prestigious film and television awards.
• Close team structure
• Centrally located office in South Melbourne close to public transport.

To apply, please submit your resume along with a cover letter addressing the selection criteria to Hayley Toth via

. If you'd like to apply via LinkedIn, please add include your cover letter in the same document as your resume.
Applicants who submit without a cover letter will not be considered.

For any queries, please contact Hayley Toth via

. 

Only shortlisted candidates will be contacted.