Claims Management Officer
1 week ago
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RACQ helps over 1.7 million members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG.
Your RoleYou'll be responsible for the end-to-end lodgement and claims management of motor claims, ensuring each case is managed efficiently, accurately, and with empathy. As the first point of contact, you'll guide members through the claims process, delivering proactive service while adhering to RACQ's policies. Working closely with internal teams and external partners, you'll triage claims, support recovery efforts, and contribute to continuous improvement initiatives that enhance member outcomes.
Your journey with RACQ begins on October 27, 2025, with a minimum of a seven-week and up to a thirteen-week, office-based training program at our Meanjin (Brisbane – Eight Mile Plains) office. This permanent full-time role requires availability Monday to Friday (8.30am–5.00pm) during training. Once training is complete, working hours will extend to a rotating roster between 7.00am–7.00pm Monday to Friday, and 8.30am–5.00pm on weekends and public holidays.
On successful completion of training and Rockpool, hybrid work arrangements will be considered subject to business needs—currently, this includes one day per week in the office.
About You- A passion for helping others, with strong customer service and communication skills
- Confidence working in a fast-paced, call centre environment, handling inbound calls and lodgements
- Excellent attention to detail, time management, and the ability to make sound decisions under pressure
- A collaborative mindset, with adaptability and a willingness to learn through coaching and feedback
- The ability to quickly learn systems and navigate technology with ease
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Inclusive leave such as public holiday swap and gender affirmation leave
- *employment type eligibility criteria apply
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We're ready for you. Apply today.
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