eCommerce & Business Development Manager

eCommerce & Business Development Manager

eCommerce & Business Development Manager

Infopro Digital, the B2B group specializing in information and technology, is currently looking for a Business Manager on a permanent basis at Haynes Group Limited who will sit within Infopro Digital's Automotive division.

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.

We are looking for a talented, highly motivated and experienced Business Manager to join our Australian team within the Haynes Consumer Automotive business, who sit within Infopro Digital's Automotive division.

As the Australian Business Manager, you will play a pivotal role in driving sales growth online (Shopify & marketplaces) and in retail. This position requires an action-oriented, proactive thinker with a strong understanding of consumer behaviour, digital marketing, retail operations, marketplace management, and e-commerce tactics.

With exciting job opportunities worldwide, Infopro Digital opens up a vast universe of professional challenges. Joining our group means plunging into the heart of stimulating collaborations within multidisciplinary teams.

This job is a hybrid role, office located in Sydney, Australia.

Key Responsibilities:

Market Needs

Develop a detailed understanding of the Australasia region's needs and coverage, through analytics, market studies, product / pricing recommendations.

Identify, recommend and action expansion opportunities across all product types and sales channels, liaising with and involving the wider IPDA team as necessary.

Liaise with and influence the wider business, ensuring stakeholders are aware of your plans, project and strategy. Ensure assistance and insight is acquired where needed.

E-Commerce

Provide e-commerce leadership and operational excellence for the Australasia region.

Manage the sales revenue targets for the online retail channel (own website and marketplaces), delivering on short-term and long-term plans, including delivery against budget.

Ensure exceptional customer service and journey from landing on our own website or buying on a marketplace, through to product delivery. Customer satisfaction will be measured by customer ratings.

Retail

In partnership with the Head of Consumer Automotive, redevelop and optimise retail channels in the Australasia region.

Support the launch and/ or ongoing sales of new /existing products in retail and ePartner sales channels as required.

Build a network of industry relationships to develop new commercial opportunities

Operational oversight

Support the Head of Consumer Automotive in proactively identifying and actioning efficiencies and cost savings to optimise profit margins.

Develop local relationships with key suppliers (e.g. print, distribution, data providers) to enable effective on-the-ground management as required.

Seek and implement efficiency gains internally through improved processes and/ or systems as required.

Requirements

Bachelor's degree in marketing, Business Administration, or related field. Master's degree preferred.

Proven experience in e-commerce management with a track record of delivering sales growth.

Experience in the retail or consumer oriented/product industries a plus

Strong analytical skills with the ability to interpret data and make data-driven decisions.

Excellent understanding of digital marketing channels and tactics, including SEO, SEM, email marketing, and social media.

Proficiency in e-commerce platforms — Shopify Plus highly preferred

Proficiency in web analytics tools (e.g., Google Analytics).

Proficiency in customer management tools (Gorgias, Bloomreach).

Strong leadership and communication skills with the ability to collaborate effectively across global teams.

Detail-oriented with a focus on delivering results in a fast-paced environment.

Life assurance

Employee Assistance Programme

Our foundations and values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.