It End User Support Officer

Overview

IT End User Support Officer

Location: Adelaide, South Australia, Australia
Employment type: Full time

Posted: 7 Days Ago | Job requisition id REQ-10724

Join Ultra Maritime, delivering multi-mission solutions that protect and empower naval forces worldwide. We provide advanced specialist systems across surface vessels, sub-surface operations, and unmanned platforms, supporting our global defence customers with a customer-first approach.

We collaborate with customers to ensure mission success, leveraging technologies including sonar, radar, signature management, and naval power systems. We aim to shape the future of naval warfare and safeguard the seas.

Flexible Working

Ultra Maritime supports flexible working arrangements where possible, including a 9-day fortnight with extended weekends and flexible start/finish times.

This role provides IT Support at the Adelaide site, delivering hands-on technical support and infrastructure troubleshooting, metering, and monitoring. The role reports to the Global Support Manager and is locally tasked by the Senior IT Support Analyst.

The successful applicant will have opportunities to demonstrate a customer-first approach, supporting across the local infrastructure stack and collaborating with the wider networking and server storage teams to implement a global strategy.

The IT Support Analyst will diagnose and resolve a wide range of technical issues, including malfunctions, software errors, network connectivity, and configuration issues. They will also be responsible for asset management and lifecycle refresh. The candidate may support the Senior Analyst on BAU tasks.

Key responsibilities

• Provide local site support and management of activities, coordinating analysts to deliver customer-first support and participate in problem resolution via the global service desk.
• Networking troubleshooting – TCP/IP, DNS, DHCP
• Complete work orders: installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals.
• Image, prepare and ship new hire or replacement equipment to meet onboarding deadlines.
• Provide firsthand support for the network team when required.
• Provide onsite white-glove support and build relationships with executives, staff, and visitors; assist with incidents and service requests.
• Manage and implement patch management on local site infrastructure under the guidance of wider IT teams.
• Occasionally work out-of-hours or on-site weekends as needed.
• Manage local Software Development stack of Infrastructure, including some Linux and Ubuntu systems
• Asset management including stock levels and lifecycle refresh planning.

Qualifications / skills required

• Must be eligible to obtain / maintain an Australian security clearance
• 5+ years in a customer-facing IT technical support role with infrastructure responsibilities
• Experience in system administration and networking fault diagnostics
• Experience with Linux is desirable
• Knowledge of VMware and ESXi; Horizon knowledge beneficial
• Good knowledge of Active Directory and Group Policy administration
• Good knowledge of storage components (NetApp, Synology, PowerVault, etc.)
• Knowledge of Microsoft operating systems and Windows applications
• Excellent troubleshooting skills across application, hardware, and operating systems
• Excellent communications skills (verbal, written, interpersonal)
• Relevant degree qualification
• Ability to effectively prioritize multiple competing tasks

Why it's great to work for Ultra Maritime

• 9 day / fortnight work pattern
• Option to purchase additional leave
• Employee Assistance Program
• Wellbeing Program
• Free on-site car parking
• Free coffee / tea / soft drinks and fruit
• CFS / SES / Reservist Paid Leave
• Professional development and study assistance

We are flexible in our process to help you shine in the application.

Interested in applying?

• Click on the 'Apply' button
• Send a Resume and Cover Letter detailing your relevant knowledge, skills, and experience

Nationality Requirements

The successfully appointed candidate must be eligible to obtain and maintain a current Australian Defence Security Clearance to Negative Vetting Level 1 (NV1).

Diverse & Inclusive Employer

Ultra Maritime values diversity, inclusion, equity and equality. We promote a workplace that welcomes people from all backgrounds and cultures to increase diversity of thinking and better serve our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.

Company: Ultra Maritime

Learn more about our diverse offering above.

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