End User Support Analyst

1 week ago

Sydney, New South Wales, Australia Graymont Full time

**Job Introduction**:
Get involve in a multinational company with leading edge technology and be involved with multiple information technology transformation activities across Graymont.

Australia - NSW - North Sydney

**Key Focus Areas The Role Will Include**:

- Configure, deploy, and support desktops, laptops, and peripherals, including network printers.
- Provide prompt and courteous remote and on-site technical support at both localized and company-wide levels.
- Investigate, prioritize, diagnose, document, and resolve routine software and hardware issues.
- Utilize the trouble ticketing system (ServiceNow) to create, track, and fulfill service requests.
- Consistently meet required response, service, and resolution times.
- Produce comprehensive technical documentation.
- Understand the foundational architecture, hardware, and software utilized by the organization.
- Travel to various locations in the APAC region and potentially to Canada and the U.S. (25% travel requirement).
- Adapt to flexible work schedules as needed.
- A degree in Computer Science, a diploma in IT, or a related field.
- A minimum of five years of experience in multifaceted support roles.
- Strong expertise in Windows 10-11 and Office 365 management.
- Proficient knowledge of Active Directory management, Azure, and virus control software.
- Understanding firewalls, routers, and switches, along with familiarity in network troubleshooting, is highly desirable.
- Experience with a ticketing system such as ServiceNow.
- Excellent customer service orientation with the ability to communicate technical information clearly and effectively to end-users with varying levels of technical proficiency.
- Capability to manage multiple priorities with concurrent deadlines and function effectively in a fast-paced environment.
- Strong analytical skills to interpret user needs and develop practical solutions in alignment with Graymont standards.
- A valid driver's license.

**About Graymont**

**Our Workplace**

Graymont derives its competitive edge in large part from more than 1,600 employees who bring their diverse skills and energy to work every day at offices and plant sites across North America and Asia-Pacific. In return, we provide competitive wages and benefits, a safe and healthy work environment where you and your team can perform without injury and have opportunities to grow and develop the skills and experience to realize your full potential.

**Competitive package and benefits**
- Work in a modern and brand-new office with views of the harbour.
- Hybrid working arrangement to work from office and from home.
- Start a new and secure career in calcium-based solutions and contribute to a decarbonized world.

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