Collections Officer

Overview

Collections Officer - entry level and experienced roles available. Skip the line and fast track your application to join our team as a Collections Officer by joining one of our Group Screening Sessions at our Varsity Lakes Office

Welcome to Commercial Credit Control We're not just another name in the debt recovery industry — we're a people-first, nationally recognised leader, helping businesses and individuals navigate their financial journeys with care and compassion. At the heart of what we do is making a real difference, and we want you to be part of it

Responsibilities

Here's what your day might look like:

• Confidently manage inbound and outbound calls, assisting customers with an existing or past relationship – no cold calling.
• Provide tailored solutions to help customers overcome significant hardship and financial challenges.
• Manage a portfolio of overdue accounts from start to finish, providing tailored solutions and ensuring timely follow-up and action.
• Utilise skip tracing techniques to locate customers and establish contact.
• Investigate and manage escalated accounts including hardship, disputes, and potential legal matters.
• Collaborate with a supportive team to achieve goals and key performance indicators (KPIs).
• Maintain accurate records and use company software to manage customer cases.
• Contribute to a positive and energetic workplace culture, where teamwork thrives.

What we're looking for

Entry level and experienced team members who have a passion for helping people, or experience in customer service and collections.

Full-time applicants (capable of working shifts between 7:30AM – 6:30PM rostered hours, Monday-Friday).

Part-time applicants (minimum 20 hrs/week, across 4–5 days, 9:30AM–3:30PM).

What you need

We're looking for candidates who:

• Have exceptional customer service skills and genuinely care about helping others.
• Are confident managing sensitive or complex customer conversations with empathy and professionalism.
• Are familiar with or willing to learn relevant legislation, including debt collection guidelines and privacy obligations.
• Are self-motivated, eager to learn, and thrive in a fast-paced environment.
• Have strong attention to detail, organisation and time management.
• Can work independently while contributing to the wider team.
• Have a positive, solutions-focused attitude.
• While experience in hardship, collections or financial services is a bonus, it's not essential - we're all about potential and passion

What's in it for you?

We're all about rewarding our team with:

• Weekly cash prize competitions
• Employee share investment opportunities
• Novated lease benefit
• EAP and wellbeing support
• Themed days, team lunches & events – fun is part of the job

Group screening sessions

Group screening sessions will be taking place on the following dates:

• Session 1 - Thursday 18th September – 7.30AM
• Session 2 – Friday 19th September - 11.30AM
• Session 3 – Monday 22nd September - 4.00PM

What you'll learn at the session

• Meet the team and explore the office culture
• Learn about the Collections Officer role
• See how you can grow your career with us

How to Apply

Submit your CV and cover letter via Seek. Make sure you include which sessions you are available to attend Or if you can't make any, that's fine - just include your availability and we will give you a call.

We'll be in touch as soon as applications come in to lock in the sessions, so keep an eye on your emails

Successful candidates must undergo a National Police check and any relevant industry checks.

Don't miss your chance to kick-start a meaningful career. We can't wait to meet you at the screening

Unlock job insights

Salary match Number of applicants Skills match

Application questions

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a collections officer?
• Have you worked in a call centre before?
• How many years' experience do you have as a customer services representative?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Collections Officer
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