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Office Administrator
2 weeks ago
Office Administrator – Full Time
Location: Molendinar, Gold Coast
Company: Pet Angel Funerals
About UsPet Angel Funerals is a family-owned pet crematorium proudly servicing Brisbane and the Gold Coast. We are dedicated to providing a caring and professional service for families during one of the most emotional times they will face.
We are seeking a compassionate and organised Office Administrator to join our Gold Coast team. This is a rewarding opportunity to be part of a supportive, friendly workplace where every team member makes a meaningful difference.
Key Responsibilities- Liaise with customers and make arrangements for their beloved pets.
- Answer incoming phone calls with empathy and professionalism.
- Coordinate daily office operations, including scheduling collections and deliveries.
- Communicate with staff to prioritise collections and logistics.
- Process payments, invoices, and maintain accurate records.
- Respond to customer and veterinary clinic enquiries via phone and email.
- Support families at reception with sensitivity and compassion.
- Perform general office administration duties.
We're looking for someone who is:
- Experienced in customer service and administration.
- Compassionate, caring, and able to remain calm and supportive in emotional situations.
- An excellent communicator with a warm phone manner.
- Proficient in Microsoft Office with strong computer and organisational skills.
- Able to work independently in a busy, fast-paced environment.
- Knowledgeable about the Gold Coast and Brisbane areas.
- Confident in coordinating multiple drivers and schedules.
- Experienced with Xero (preferred but not essential).
- Passionate about animals and committed to supporting grieving families.
As a family-owned business, we value teamwork, flexibility, and a willingness to learn. With continued growth, there are opportunities to expand your skills and contribute to different areas of the business. You'll be part of a close-knit, supportive team where your compassion and professionalism will be truly valued.
How to ApplyIf this role resonates with you, please apply via Seek with your resume and a cover letter explaining why you believe you'd be a great fit for Pet Angel Funerals.
Please Note: Our phone lines are reserved for grieving families. We kindly ask that you do not call regarding this role.
We look forward to welcoming the right person into our team.
