Office Administrator

1 day ago

Gold Coast, Queensland, Australia Pet Angel Full time $60,000 - $80,000 per year

Office Administrator – Full Time

Location: Molendinar, Gold Coast

Company: Pet Angel Funerals

About Us

Pet Angel Funerals is a family-owned pet crematorium proudly servicing Brisbane and the Gold Coast. We are dedicated to providing a caring and professional service for families during one of the most emotional times they will face.

We are seeking a compassionate and organised Office Administrator to join our Gold Coast team. This is a rewarding opportunity to be part of a supportive, friendly workplace where every team member makes a meaningful difference.

Key Responsibilities
  • Liaise with customers and make arrangements for their beloved pets.
  • Answer incoming phone calls with empathy and professionalism.
  • Coordinate daily office operations, including scheduling collections and deliveries.
  • Communicate with staff to prioritise collections and logistics.
  • Process payments, invoices, and maintain accurate records.
  • Respond to customer and veterinary clinic enquiries via phone and email.
  • Support families at reception with sensitivity and compassion.
  • Perform general office administration duties.
About You

We're looking for someone who is:

  • Experienced in customer service and administration.
  • Compassionate, caring, and able to remain calm and supportive in emotional situations.
  • An excellent communicator with a warm phone manner.
  • Proficient in Microsoft Office with strong computer and organisational skills.
  • Able to work independently in a busy, fast-paced environment.
  • Knowledgeable about the Gold Coast and Brisbane areas.
  • Confident in coordinating multiple drivers and schedules.
  • Experienced with Xero (preferred but not essential).
  • Passionate about animals and committed to supporting grieving families.
Why Join Us?

As a family-owned business, we value teamwork, flexibility, and a willingness to learn. With continued growth, there are opportunities to expand your skills and contribute to different areas of the business. You'll be part of a close-knit, supportive team where your compassion and professionalism will be truly valued.

How to Apply

If this role resonates with you, please apply via Seek with your resume and a cover letter explaining why you believe you'd be a great fit for Pet Angel Funerals.

Please Note: Our phone lines are reserved for grieving families. We kindly ask that you do not call regarding this role.

We look forward to welcoming the right person into our team.

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