Regional IT Coordinator

This customer facing role will work closely with the Regional IT Manager to manage assigned regional team members that are primarily responsible for supporting their region's IT operations and service delivery. This role will be responsible for the administrative duties associated with managing, developing resources and addressing issues as required. The role will be focusing on service delivery, continued maturity and development of service delivery practices and processes and improvement of service delivery outcomes.

Role - Regional IT Coordinator H0 )

• Responsible for IT service delivery in the geographic region of oversight.
• Responsible for customer service and service delivery in the region and serving as an escalation point for unresolved end user issues and complaints.
• Responsible for regional IT support services and working closely with the IT Service Centre/ Help Desk to meet support needs of end user environment.
• Review and audit service management reports, escalating data as appropriate, reviewing data with team to drive service improvement, and contribute to overall reporting maturity.
• Work closely with the Regional IT Manager to provide facilities planning services related to IT infrastructure provisioning for office growth/ expansions, moves, closures, and consolidations.
• Participate in the investigation of alleged security breaches by helping to determine root cause, impact, remediation, and, if necessary, assisting with disciplinary actions and legal or criminal matters associated with such breaches.
• Conduct career development and performance reviews for direct reports.
• Ensure that any incidents, situations, service outages, or vulnerabilities, which could negatively impact the security or integrity of LAN/WAN infrastructure, are immediately reported as per Security Incident Response procedures.

• Tertiary or industry qualification in Information Technology (or equivalent)
• 3 years' experience working in an IT environment required
• Travel will be required, must have valid driver's license.
• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
• Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach

• Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
• Option to purchase up to 4 weeks additional leave.
• Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
• Mentoring for your own development and the opportunity to mentor others
• A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
• Professional Memberships
• Salary Continuance Insurance (SCI)
• Mental Health and Wellbeing Programs
• Service Recognition Awards
• Employee Assistance Program

The Stantec community unites over 31,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

Culture - Stantec is committed to healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI, neurodiversity, and more. Our employees participate in sport, fundraising, volunteering, learning, and have fun together.

How To Apply

If this position is of interest, submit your application online. Please note that no agency applications will be accepted at this time.

Qualifications

• Primary Location: Australia-New South Wales-St. Leonards
• Other Locations: Australia-Victoria-Melbourne
• Organization: BC-3094 IT Services-AU Corporate
• Employee Status: Regular
• Job Level: Individual Contributor
• Travel: No
• Schedule: Full-time
• Job Posting: Aug 24, 2025, 8:51:10 PM
• Req ID: 250002H0

Stantec provides equal employment opportunities to all qualified employees and applicants and prohibits discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. EEO including Disability/Protected Veterans.