Customer Service Specialist

Customer Service Specialist / Medical Receptionist (Private Psychology Practice)Customer Service Specialist / Medical Receptionist (Private Psychology Practice)

2 days ago Be among the first 25 applicants

New Vision Psychology is a busy private psychology practice looking for a highly reliable and compassionate Customer Service Specialist to join our head office in the CBD.

This role requires native-level English proficiency. Mandarin and/or Cantonese language skills are desirable, but not essential.

This is a permanent full-time role. Please only apply if you're looking for a stable, long-term position.

A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a health receptionist.

The ideal candidate will have an interest in mental health, motivation to develop an understanding of our psychologists' skill sets, and a desire to support our clients get the most out of their time with us. You are seeking stable full-time employment, with opportunities for growth in the long-term. We will provide significant training and guidance for this role. If you're willing to learn, we'll help you thrive in this role and your career

In This Role, You Will

• Be the first point of contact for our customers; answer complex mental health service phone enquires
• Support clients by understanding their specific needs and matching them with the most suitable psychologist
• Understand our psychologists' therapeutic styles to place clients with the right practitioners
• Answer and resolve complex enquiries including managing complaints
• Take client bookings and schedule appointments
• Liaise with psychologists, doctors and psychiatrists to facilitate referrals
• Provide support to our team of 40+ psychologists
• Collection of payments, debts and cancellation fees
• Perform general administrative duties
  
  

What We're Looking For

• Minimum of 3 years' experience in a busy call centre or in a medical reception role
• Exceptional communication skills and professional phone manner
• Proactive approach to workplace tasks; ability to work independently
• Multitasking skills; ability to handle high volumes of client enquiries and complex situations
• Highly reliable and with excellent personal and work ethics
• Ability to follow procedures and instructions
• High attention to detail and strong organisational skills
• Strong problem solving skills
• Excellent spelling and grammar skills
• Strong typing and computer skills; ability to learn new systems
• Ability to work in a team environment; strong interpersonal skills
• Eager to learn and expand your skill sets
• Native English proficiency
• Desired but not essential: Ability to speak Mandarin and/or Cantonese
  
  

What We Offer

• Learn about psychology and make an impact in people's lives
• Join a friendly team of dedicated and collaborative professionals
• Receive extensive training and ongoing guidance from industry experts
• Supportive, easy-going and autonomous work environment
• Dynamic and interesting role – you'll never get bored
• Develop your communication and problems solving skills
• Full-time support for any difficult matters or complex issues
• Career stability – stay with us for the long-term
• Convenient CBD location between Wynyard and Martin Place
• Warm and down-to-earth workplace with a coffee machine and unlimited snacks
  
  

Our culture

New Vision Psychology is a reputable practice that has been around for 15 years, and we have solid training structures in place to ensure your success. You will be joining a dynamic and collaborative team of 6. We are down-to-earth, efficient and supportive. You'll work directly with our clinical directors who are easily accessible and lead with compassion. If you're a reliable person with a strong sense of responsibility, you'll fit in perfectly

Hours: Monday to Friday 9:30am - 6pm (Lunch 1pm – 2pm)

Start Date: ASAP

Salary: $72,000 + super

This is a permanent full-time role – please only apply if you're able to work 5 days a week for the long-term.

To ensure the best fit for the role, you may be asked to complete a personality and aptitude assessment during the hiring process.

If you would like to apply for this role, please send your cover letter and resume to danni.z@newvisionpsychology.com.au.

Job Types: Full-time, Permanent

Pay: $72,000.00 per year

Application Question(s)

• Are you currently studying?
  
  

Experience

• Customer Service: 3 years (Preferred)
• Medical Administration: 3 years (Preferred)
  
  

Work Authorisation

• Australia (Required)
  
  

Work Location: In personSeniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionHealth Care Provider
• IndustriesMental Health Care

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