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Fitzroy Cluster and Community Team Lead

4 weeks ago

Melbourne, Victoria, Australia The Somewhere Co. Full time
Cluster and Community Team Lead (3 stores)

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We're on the lookout for our next retail unicorn… A natural leader of leaders who thrives on building a community, inspiring teams, and delivering exceptional results. As our Cluster and Community Team Lead, you'll oversee three of our retail stores (Indooroopilly, Karrinyup and Fitzroy), supporting and coaching Store Managers to create unforgettable experiences for our community, while keeping operations running smoothly across the cluster. This role is based at our Fitzroy store, our flagship hub for community connection, but you'll also be the guiding force for Indooroopilly and Karrinyup, ensuring consistency, motivation, and momentum across the team.

If you've seen our socials, you'll know our retail team are absolute naturals when it comes to content creation, from behind-the-scenes reels to styling videos and in-store moments that make our community feel like insiders. In this role, you'll take the lead on driving content creation in our Fitzroy flagship, bringing the vibrancy of in-store life to our online audience while building connection and excitement around everything we do.

About you:

You're an experienced multi-site retail leader or a strong Store Manager ready for the next step.

You're obsessed with creating memorable customer experiences and building a community.

You've got a proven track record in hitting sales targets and lifting team performance.

You thrive on coaching and developing others, and you lead with empathy and energy.

You're organised & commercially minded. Confidence working with reporting tools like Shopify, Kepler Analytics and Cin7 is a bonus

You embrace our values: bold, playful, inclusive, and always striving for better - and you know how to bring them to life in your stores.

Previous content creation experience would be a huge bonus

Day to day, you would

Champion our brand values and ensure they're lived and breathed in every store:

  • Colour outside the lines
  • Move the needle
  • You can sit with us
  • Create a memorable experience
  • Find the better way

Lead and inspire Store Managers with weekly check-ins, coaching, and motivation to keep teams on track and performing at their best.

Drive sales, KPIs and community engagement across the cluster by leading by example.

Build Fitzroy as a true flagship store, a place for events, activations, and connection with our community.

Maintain operational excellence across stores, from rostering and payroll to stock control and VM standards.

Create a pipeline of talent by supporting the development of Store Managers and their teams.

The Perks
  • Unlimited product discounts – 50% off TSC and 30% off any brands we carry in our stores
  • Unlimited product discounts for your immediate family
  • A quarterly product allowance
  • An accessible and supportive leadership team with exposure to what happens behind the scenes
  • An exciting opportunity to join a dynamic business that is expanding rapidly with career progression a possibility for high potential candidates.

That all sounds good, right? Are you ready to make your mark?

Apply now – hot tip, we LOVE a great cover letter

Show us why YOU'RE the perfect fit for the role and don't hold back on the fun stuff We want to know what makes you shine, so get creative and let your personality sparkle.

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Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience preparing work rosters?
  • Do you have experience in a sales role?
  • How many years of people management experience do you have?

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